A lot happens in a fortnight on PitStop around ServiceDesk Plus. And, it's quite likely for you to have missed out on something interesting. So, we decided to bring you all the action of the fortnight in a digest. Read on and stay updated on all that's making PitStop the most happening IT hub.
At the Podium:
We are proud to announce that MKR@SDPAdmins is now At the podium this month with 139 points, closely followed by Adam Marks with 101.
Boot Camp:
Boot Camp opened last month. Designed as a series of quizzes to test the user's familiarity with incident management, Boot Camp's become quite popular among PitStoppers right now.
This month, Boot Camp will focus on asset management. Get onboard with several other ServiceDesk Plus users and see how proficient you are in asset management. Winners of the Boot Camp - August are Dawit, Leroy Squires, and Naomi Gilbert.
Most discussed:
A lot of discussing flowed under the server migration bridge! Our star techs helped users migrate their existing ServiceDesk Plus server to a new and an advanced server.
Users speak:
=> Andrey Kartvelishv emerged as a passionate and a helpful PitStopper who stopped at nothing to help fellow IT users who couldn't connect ServiceDesk Plus to the new Exchange server 2013 after migration. Thank you so much, Andrey! What would we do without PitStoppers like you?
=> MKR@SDPAdmin's insightful suggestions on modifying scheduled reports were comprehensive, neat, and absolutely insightful. Thank you, MKR@SDPAdmin. Please keep your suggestions and tips coming in; we love them to bits.
=> Tony Todd's workaround to close inadvertently created tickets is what we'll call the smart admin's way to a clean service desk.
Partners speak:
=> Chris from set3 Solutions put together a riveting four-part series on the Rest API capabilities of ServiceDesk Plus.
=> Also, Chris educated users about field and form rules, a configuration that makes your form dynamic in response to selection of field values and content.
=> During a discussion on 'Integrated chat,' Demetrius, one of our star users expressed his desire to learn how ServiceDesk Plus' capabilities could be extended with the use of MEPlugins from our partner, Thorir.
Resources:
How-to videos:
Our short how-to videos help you use ServiceDesk Plus to its full potential.
Customer queries:
Joseph Ballard asks and gets a query that help him fetch the notes added in a problem.
Joe Bondi asks for and gets an updated query that will fetch disposed assets sorted by sites.
Product news:
Sunil Gavaskar, one of our technical leads has an interesting update on the change management module development.
Check if you are in the latest version of ServiceDesk Plus, 9226: More info here.
That's all we have for you this fortnight, PitStoppers! Watch this space for more updates and news.