Dear Users,
SDP 9002 has been released and can be downloaded from the URL below,
http://www.manageengine.com/products/service-desk/service-packs.html
Issues Fixed in 9002
SDP 9002 has been released and can be downloaded from the URL below,
http://www.manageengine.com/products/service-desk/service-packs.html
Issues Fixed in 9002
- SD-55837 : When importing scanned XML(s) or scanning assets, scheduled activities like E-Mail Fetching, SLA escalation, Scheduled reports, Backup schedule etc were affected. This may occur due to multi thread racing condition (during scanning) which causes database tables to get locked.
Please refer to the below link for the steps to install the patch.
http://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards,
Vasanth
ServiceDesk Plus Team