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ServiceDesk Plus 9039 Released

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Dear Users,

ServiceDesk Plus 9039 service pack which can be applied over 9.0 is released and can be downloaded from the below URL,


New Features in 9039

    • SDF-59065 : Custom Triggers is introduced to perform external actions, like JIRA integration and custom script execution, based on custom configurations. Example: Creating a JIRA Ticket, when a request is created

    • SDF-56434 : Feature to mark dependencies among requests from request details page. Dependency of each request over the other can be marked / viewed through dependency graph. Last request in the dependency can be completed only if all the parent request in the dependency gets completed. 
      Note : Dependency can be marked between any Incident-to-Incident Request or Incident to Service Request (vice versa) or Service-to-Service Request.

    • SDF-45817 : Support for canceling purchase orders.

        Issues Fixed in 9039

        • SD-58683 : Scan : If a VMWare Host scan or Network Device scan gets failed, those devices were scanned using the default Cisco Phone credentials.

        • SD-58822 : Unable to download HP-UX scan script from Stand alone workstation audit section.

        • SD-58881 : Scan : Exception during Solaris machine scan while parsing BIOS information.

        • SD-58898 : Scan : Ubuntu OS name not detected in Linux script scan.

        • SD-58655 : Stand alone workstation audit : Wrong help content for using HP-UX script scan.

        • SD-58876 : Unable to update department head for department which is created during AD user import.


        Please refer the below link for the steps to install the patch,
        ServiceDesk Plus Team

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