ServiceDesk Plus 9040 Released

New Features in 9040

• SDF-57601 : Option to configure Multiple mail Ids for requester

• SDF-59095 : Conversation(s) Yet To Respond Count will be shown to technicians in Request List View.

• SDF-59094  :  Incident additional fields limit has been increased from 48 fields to 90 fields.

Issues Fixed in 9040

• SD-59001 : Group/Technician options are not loading for tasks under request template, if the application has no site.

• SD-58767 : Searching for Solution module does not work if Lucene Search is disabled.

• SD-58927 : 'All approvers have to approve the Service Request' option will be considered for manually added approvers also.

• SD-56369 : Issue with Mail fetching process due to the corrupted attachment.

• SD-53123 : For the SPAM mails,System Log message type will be displayed as 'Info'.

• SD-51936 : Unable to Add/Update the request using Email command, having "operation name" in formatted text.

• SD-57568 : Line Feed is not retained for the multiline request additional fields created through Email Commands. This fix will work only for the requests created after the upgrade.

• SD-57425 : Alert Message is not localized for adding service request additional fields with existing name.

• SD-56788 : Mandatory sign(*) alignment issue in New Request Form.

• SD-59074 : Unable to create a New Custom Trigger if the Incident additional field name contains single quote.

• SD-59092 : When the incident additional field present in the custom trigger is deleted, then the customer triggers list view disappears.

• SD-59136 : Unwanted tags & commands appear in the tool tip of the request description in the request list view page.