Hi Chris,
The number will show up next to the envelope only when there are more than one response from the user. Basically the feature is to show the number of responses that is sent from the user on the request list view so that it grabs additional attention and technician can take action accordingly.
Regards
Charles
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
The number will show up next to the envelope only when there are more than one response from the user. Basically the feature is to show the number of responses that is sent from the user on the request list view so that it grabs additional attention and technician can take action accordingly.
Regards
Charles
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice