Re : 9030 hotfix released..

Please upgrade the application and check whether the issue is fixed.

Refer to link below for the upgrade instruction and migration Sequence:

http://www.manageengine.com/products/service-desk/faq-general-modules.html#Upgrading1

http://www.manageengine.com/products/service-desk/migration-sequence.html

Thanks & Regards,
Priya Kumar

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice