Hi, all -- we're looking for something similar here, where we can
use ServiceDesk as the single front end for service delivery while
allowing our developers to work in TFS:
1. End-user submits ticket to ServiceDesk
2. Depending on specific options/category or on Tier 1 help desk discretion, ticket is "handed off" to TFS. (i.e. a TFS feature request or bug is created with appropriate project, priority, etc.)
3. TFS returns the specific TFS bug/feature identifier to ServiceDesk to link the issue between the systems.
4. Updates to TFS can be passed back to ServiceDesk so the requestor can be notified as to assignment, progress, closure.
We're looking at the newest trigger functionality, but don't want to invent something that's already been written.
Thanks!
1. End-user submits ticket to ServiceDesk
2. Depending on specific options/category or on Tier 1 help desk discretion, ticket is "handed off" to TFS. (i.e. a TFS feature request or bug is created with appropriate project, priority, etc.)
3. TFS returns the specific TFS bug/feature identifier to ServiceDesk to link the issue between the systems.
4. Updates to TFS can be passed back to ServiceDesk so the requestor can be notified as to assignment, progress, closure.
We're looking at the newest trigger functionality, but don't want to invent something that's already been written.
Thanks!