Re : ServiceDesk Plus iOS App 4.1 Released
Hi,great app, the only problem is - I cannot log in using my l/p and external/internal addresses ;) it says that l/p is incorrect ;) I do remember it was working a while ago...Cheers!
View ArticleServiceDesk Plus 9215 Released
Dear Users,SDP 9215 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlNew feature in 9215SDF-59858 : Option to use Multi...
View ArticleRe : ServiceDesk Plus 9213 Released
Hi Jonathan,"Unable to login through Mobile App (Android/iOS) using AD Authentication" Issue got fixed 9215 Hot fix.SDP 9215 can be downloaded from the URL...
View ArticleRe : ServiceDesk Plus 9213 Released
Thanks! This is great and it does work.Login through the mobile site however still doesn't work but I guess as long as one of the mobile options is working....Thanks for the update.
View ArticleRe : ServiceDesk Plus 9215 Released
Thanks, multi-select field type was very important to us. Works great!
View ArticleRe : ServiceDesk Plus 9215 Released
Thanks, external login through mobile app is now working.
View ArticleRe : ServiceDesk Plus 9215 Released
Thanks for the update with a lot of great features!Unfortunately we are not able to resolve or close Requests anymore because we have defined Mandatory fields for closing.This fields are filled but we...
View ArticleRe : ServiceDesk Plus 9215 Released
Hello,This does not seem to be a new issue; we also have it in build 9212.Best regards,Demetrius
View ArticleRe : ServiceDesk Plus 9215 Released
I have the same issue, receiving a pop-up saying fields are not filled in but they are.So unable to close off jobs
View ArticleRe : ServiceDesk Plus 9215 Released
we did not have it in 9212 but we do have it now in 9215
View ArticleRe : ServiceDesk Plus 9215 Released
Hi,We apologize for this breakage in 9215 build. We are working on a fix and we are expecting it to be fixed in our immediate hotfix.As a workaround you can use the Global Close option next to the...
View ArticleRe : ServiceDesk Plus 9215 Released
Hi EveryoneIs there any update about the resolving calls issue?ThanksJohn
View ArticleRe : ServiceDesk Plus 9207 Released
SDF-60807: Option to assign a request to a Group / Technician from request list view.I cannot see this feature.in request list view, I can only assign it to technician not to group.
View ArticleTalk ITSM | ServiceDesk Plus webinar series
A completely free, 3-part webinar series that will help you get hands-on with the different modules of ServiceDesk Plus. Attend the complete series to optimise your IT help desk operations. Register...
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Re : ServiceDesk Plus 9207 Released
Hi Ralph,This has been released and from the list view when you click on the Technician name, you will get the pop up as shown below.Regards,Santhosh MahibanSDP Support - FAQ ServiceDesk Plus - Help...
View ArticleRe : ServiceDesk Plus 9215 Released
When can we expect a resolution on this? Where will the update be posted?
View ArticleRe : Talk ITSM | ServiceDesk Plus webinar series
How do we register for this the Webinar Series?
View ArticleRe : ServiceDesk Plus 9215 Released
Is there and ETA on the hotfix? We disabled all mandatory fields and need to have them re-enabled soon.
View ArticleRe : ServiceDesk Plus 9215 Released
Hi,another thing... I can login using iOS app, but if I use web interface it still says that username or password is incorrect.On iPad it also says that NTLM auth was unsuccessful and falls back to a...
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