Re : ServiceDesk Plus 9220 Released
Certainly have. Tried it on a couple of machines too. Only happens in chrome!
View ArticleRe : ServiceDesk Plus 9220 Released
Hi Chops, Try using a New Incognito Window and check whether this issue is resolved. ManageEngine ServiceDesk|AssetExplorerDirect Support No: +1 408 916 9300 || TollFree No: 1-888-720-9500
View ArticleRe : ServiceDesk Plus 9222 Released
Hi Edwin,Is it possible to see the new release on the live demo?Thank you Antonio
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Re : ServiceDesk Plus 9220 Released
I have seen a couple of issue as well that I have contacted support about.Can't create a PO from PR unless you are a SDAdmin.What is the use of Service Request Approver?I can set anyone as approver in...
View ArticleRe : ServiceDesk Plus 9220 Released
Hi Christopher,You would need to create a custom role enabling required access for the Purchase module and assign this role to the Technicians, so that Non-admin technicians will also have access to...
View ArticleRe : ServiceDesk Plus 9220 Released
Incognito mode doesn't resolve the comm.do download issue. It does exactly the same.
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Re : ServiceDesk Plus 9212 Released
I was testing the following: 62460 Able to close request with open tasks using close request link in email notification although the request closing rule has ‘associated tasks should be completed’ and...
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Re : ServiceDesk Plus 9220 Released
Hi All!Found a difference in pop-up message when closing requests with mandatory fields.In our current version 9212 it looksand in version 9220 on our test server it looksalso it changes the mode to...
View ArticleRe : ServiceDesk Plus 9220 Released
Hi Nikolay,There are a couple of usability issues while introducing the new alert UI (like the status field is reverted if closure code does not satisfy and user does not know the field gets reverted,...
View ArticleRe : ServiceDesk Plus 9220 Released
still waiting.........SD 9217 EnterpriseMS SQL-------------------------Canada
View ArticleRe : ServiceDesk Plus 9220 Released
Hi RCPSC, ....does it function like a 'Watch List' where any new notes or conversations are sent via email to a group of techs? It is to notify technician when any other technician gets into same...
View ArticleRe : ServiceDesk Plus 9222 Released
AntoniaNow, you can refer the live DemoRegards,Edwin Vasantha KumarServicedesk Plus Team
View ArticleRe : ServiceDesk Plus 9222 Released
Hello.From http://itildemo.servicedeskplus.com/Support.doYour version: 9.2 kompilacja 9220Lastest version: 9.2 Build 9222Could you upgrade it to newest version? ----------------------SDPAdmins.pl -...
View ArticleRe : ServiceDesk Plus 9222 Released
Hi,SDP demo has been upgraded to latest 9222 version. Kindly, check.Regards,Karthik Anand.(ServiceDesk Plus Team)
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Re : ServiceDesk Plus 9212 Released
I was testing the following: 61410 Task notifications are sent to task owner and request owner although the request has been moved to trash and I noticed I can still add a comment and get...
View ArticleServiceDesk Plus 9223 Released
Dear Users,SDP 9223 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssue Fixed in 9223 :SD-63861 : Custom Header Image...
View ArticleRe : Preventing Technicians From Deleting Announcements
We added the code and it does prevent a Standard Technician from deleting an announcement from the Home page (selecting an announcement and clicking delete will provide the privilege prompt).What we've...
View ArticleRe : Windows App for ServiceDesk Plus Released
That is great news.Just one question though; why aren't these things sent in the newsletters? I'm registered, though about the only thing I'm receiving is product offers.
View ArticleRe : Preventing Technicians From Deleting Announcements
Hi,On checking with our development team, it appears to be a limitation with the current design. We can prevent the non-admin user from going to the Show All page by adding an additional entry in the...
View ArticleRe : Preventing Technicians From Deleting Announcements
Okay -- can you provide the code to prevent them from going to the 'Show All' screen.That can be the workaround until the feature is released.SD 9217 EnterpriseMS SQL-------------------------Canada
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