Fredrik,
I agree Notes is also data. The difference for conversation is, we
need to display whether user has replied or tech has replied or no
reply sent at all. Also unanswered user reply is critical (so as to
view the user reply and to respond asap). Where as for notes, we need
to identify whether notes is added or not and might not need a color
variance. As mentioned in my earlier reply we want to reduce the
usage of color icons if possible (so as to reduce the noise in the page).
regards,
Uma..
SDP team.