Re : ServiceDesk Plus 9118 Released
Fredrik, In a way we wanted to have color variance for needed column and to limit them in unnecessary columns (so as to reduce too many color icons in the list view). Conversation, Approval, SLA...
View ArticleRe : ServiceDesk Plus 9118 Released
Uma, In my opinion Notes is also data. I'm surprised that you consider Conversation as data but leaving Notes (It's one of the Conversation). /Fredrik
View ArticleRe : ServiceDesk Plus 9118 Released
Fredrik, I agree Notes is also data. The difference for conversation is, we need to display whether user has replied or tech has replied or no reply sent at all. Also unanswered user reply is...
View ArticleRe : ServiceDesk Plus 9118 Released
Uma, For our team, and I imagine many others, the function of the Notes Icon is not so much to add a note (though that feature is certainly appreciated) but more importantly to draw attention that...
View ArticleDELAYS IN OUR SUPPORT
Our main office in Chennai is impacted by severe flooding. Our employees are safe, but we are on diesel power and only 4G wireless connectivity. Many of our employees could not reach work and have no...
View ArticleManageEngine customer support slow due to Chennai flood disaster
Dear Customer: You may have noticed and complained that our customer support has become less responsive over the last few days. Unfortunately, this is indeed true. Our support is completely backlogged...
View ArticleCan I Extract selective NSF File for conversion to outlook file?
Yes you can easily extract selective single and multiple NSF emails conversion in multiple formats like MSG, PST, EML, MBOX, RTF, TXT, PDF, HTML, MHTML, Outlook Profile and DOC. Lotus notes to outlook...
View ArticleRe : ServiceDesk Plus 9118 Released
I have to agree - the yellow notes icon is valuable to us. It will not catch our eye the same way without the colour. Diana
View ArticleServiceDesk Plus 9119 Released
Dear Users,SDP 9119 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssues fixed in 9119SD-61413, SD-61577 : Request...
View ArticleRe : Can I Extract selective NSF File for conversion to outlook file?
If you want to convert from Lotus Notes to Outlook then you can go with RecoveryFix for Lotus Notes to Outlook converter tool, the best NSF to PST converter in present time. The tool converts Lotus...
View ArticleServiceDesk Plus 9120 Released
Dear Users,SDP 9120 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssues fixed in 9120SD-61341 : Unable to access...
View ArticleRe : ServiceDesk Plus 9.2 Released
Do you have details of what new features/functionality we should expect with 9.2?
View ArticleRe : ServiceDesk Plus 9.2 Released
All updates are here https://www.manageengine.com/products/service-desk/readme-9.2.html
View ArticleRe : ServiceDesk Plus 9.2 Released
Has the ServiceDesk Plus 9.2 download be removed? It is not available at this link any longer. https://www.manageengine.com/products/service-desk/service-packs.html
View ArticleRe : ServiceDesk Plus 9.2 Released
Yes, this is the ReadMe, but where is the Upgrade File for 9.2?
View ArticleRe : ServiceDesk Plus 9.2 Released
Hi users, We have been reported with few upgrade failure cases and hence have pulled down upgrade patch for 9.2 to analyze the failure. Will upload the upgrade once the failure is identified and...
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Re : ServiceDesk Plus 9.2 Released
Dear developers, why you use Java 7 build 55, which is 2014-04-15 published version. If you do not know 2016 year already! Since this 55 build there is a tons of bug fixes. Even next 60 update has 130...
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Re : ServiceDesk Plus 9.2 Released
Smart to pull down the upgrade patch as long as it is a Problem there. Happy to know this before upgrading....
View ArticleRe : ServiceDesk Plus 9.2 Released
Hi Users, When we released Service Catalog in ServiceDesk Plus, we had a few sample categories created in the exe installation by default like Email, Communications etc... For each of these categories,...
View ArticleRe : ServiceDesk Plus 9119 Released
Hi, I have logged ticket 7350733 but no one is responding we are having to kill a system task in sql to keep this version working can someone respond please. Causing the system to be unresponsive.
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