Re : ServiceDesk Plus 9.2 Released
Of course default categories would be deleted in customer installations ..... At least you are being straightforward about why this failed. Thank you for that What is the ETA for a fix. We had to...
View ArticleRe : ServiceDesk Plus 9119 Released
Hi Chris, With regards to the application slowness, we had a session yesterday with Mr.Chris Dodds and Myself along with Abhinav were present on the session to troubleshoot the same. The case was...
View ArticleRe : ServiceDesk Plus 9.2 Released
Hi Stevenna, Our product team is working on this issue with top priority to ensure the patch is being released. In the mean time, we have prepared a Jar file to fix the backup issue. So please extract...
View ArticleRe : Can I Extract selective NSF File for conversion to outlook file?
Easy tool of NSF file exporter helps to view NSF file data to PST without any problem. To read NSF file data and Convert NSF to PST, EML, MSG, HTML, MHTML, RTF, TXT, DOC, PDF, MBOX and Outlook Profile,...
View ArticleRe : ServiceDesk Plus 9.2 Released
Santhosh , I will forward this to the engineer and post back the results. Thanks for your response Steve
View ArticleRe : ServiceDesk Plus 9.2 Released
Hi Steve, Please accept my sincere apologies on the path mentioned. The path is [ServiceDesk Home\Server\Default\Lib], please have the jar file placed at this location and check the issue. Regards,...
View ArticleRe : ServiceDesk Plus 9.2 Released
Can you advise when this will be fixed as the release has been out for over a week. Thanks
View ArticlePreventing Technicians From Deleting Announcements
Hi, Is there a permission somewhere that I can set to prevent Technicians from deleting Announcements? or, is there a way to tell who has deleted announcements? Thanks, Ken
View ArticleRe : Preventing Technicians From Deleting Announcements
Ken, Currently we do not have an option set privileges for announcements. However we do have this on our features list, here's the feature ID to track, SDF 34863 To track add, edit and deleted...
View ArticleRe : Preventing Technicians From Deleting Announcements
I think this would be useful - it took us two months with ME support to recover all 170 deleted announcements from our backups.
View ArticleServiceDesk Plus 9121 Released
Dear Users,SDP 9121 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssues fixed in 9121SD-62128 : Invalid image url is...
View ArticleRe : ServiceDesk Plus 9.2 Released
Agreed - surely a fix should have been available by now?
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Re : ServiceDesk Plus 9121 Released
We're on 9114 now but are working on updating SD+ over the next few weeks. Has this update fixed the issues in release 9200? Has that update been scraped and included in the 9121 release?
View ArticleRe : ServiceDesk Plus 9121 Released
Yes, very good questions. I am not upgrading until we find out because I was one of those who has to rebuild after 9200 blew up.
View ArticleRe : ServiceDesk Plus 9121 Released
Where can I see the list of bug fixes, new features and other changes of the upgrades?
View ArticleRe : Preventing Technicians From Deleting Announcements
We're having a problem now that we put up an announcement it is disappearing in about an hour. Don't know if someone is deleting it or not. Would be nice to have it as an part of a role. Can Create...
View ArticleRe : ServiceDesk Plus 9121 Released
I'm just confused, We just updated to 9120 this week. Which is the latest release? 9121 or 9200?
View ArticleRe : ServiceDesk Plus 9121 Released
We will update our Read Me page soon. Refer to 9.1 Read Me given below: https://www.manageengine.com/products/service-desk/readme-9.1.html Thanks and Regards, Priya Kumar SDP Support - FAQ ServiceDesk...
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Re : Preventing Technicians From Deleting Announcements
Ken, I just found a workaround to prevent non admin users to add / edit / delete announcements, Edit AccessPermissions.xml found under \ManageEngine\ServiceDesk\server\default\conf Append the...
View ArticleRe : Preventing Technicians From Deleting Announcements
Pen, I would request you to raise a support request for the issue, as we may have to investigate the logs for the disappearing announcements. Please mail us your contact information to...
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