Hi Camila,
If you are unable to get the Pop or IMAP service started on your Exchange server, we will not be in a position to fix it up. Please check with your Exchange Admin and get this resolved. Once the Service is started, then you should be able to have the email fetching working without any issues.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
If you are unable to get the Pop or IMAP service started on your Exchange server, we will not be in a position to fix it up. Please check with your Exchange Admin and get this resolved. Once the Service is started, then you should be able to have the email fetching working without any issues.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice