Dear Users,
SDP 9205 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html
Issues Fixed in 9205:
SD-62522 : While importing users from Active Directory (2003 and 2008 versions), all OUs are not listed.
SD-55876, SD-61156 : Support group created under a custom site in CMDB/Admin module does not get assigned to that custom site.
SD-62498 : Able to perform upgrade / restore data / reindex in a parallel manner, when the server is running in https mode.
SD-62440 : Business rule notification does not get triggered when adding and editing a request based on certain criteria.
SD-62554 : Getting a blank Login page, after upgrading first from any of the versions below 9200 to 9200, and then again from 9200 to 9203 or 9204, without doing a service startup.
Known Issue : In case if you had upgraded first from any of the versions below 9200 to 9200, and then again from 9200 to 9203 or 9204, a mandatory server startup is required. Failing to do so displays a blank Login page. You can resolve this issue by doing a backup and restore of the fresh installation.Please refer to the below link for the steps to install the patch.https://www.manageengine.com/products/service-desk/service-packs.html#spRegards,
Edwin Vasantha Kumar
Servicedesk Plus Team