Re : ServiceDesk Plus 9.2 Released
I have tried upgrading several time over the last 2 weeks to 9200 from 9121, however this keeps failing has been raised under Request ID :##7378595. After the failure this week every attempt to...
View ArticleRe : ServiceDesk Plus iOS App 4.0 Released
I'm also getting the "NSURLE error domain error -1012" error. Can you fix this please? We would like to use servicedesk app again.Thank!Regards,Roel
View ArticleRe : ServiceDesk Plus iOS App 4.0 Released
Hi Albdulrahman,I did check this out at our end and it works fine. I have the Server upgraded to 9204, please check your server version, if its the latest and still the issue persist, please update us...
View ArticleRe : ServiceDesk Plus 9.2 Released
Not fixed for me.....Unlike most people here, I was able to upgrade to build 9204 and get my site to come back up - btw, you haven't updated your documentation ANYWHERE to tell people that the...
View ArticleRe : ServiceDesk Plus iOS App 4.0 Released
Hi Roel de Man, The issue you reported has been fixed int he latest iOS app version 4.1. Please upgrade the app to the latest version to resolve this issue. We apologize for the...
View ArticleRe : ServiceDesk Plus 9.2 Released
Suki,Please let me know whether you have upgraded to 9200 after applying the jar file.Thanks and Regards,Priya KumarSDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus 9.2 Released
I keep getting "Error occurred" and my log files are blank. Any ideas how to get this to work?
View ArticleRe : ServiceDesk Plus 9.2 Released
What ppm are we suppose to use to get to 9200? I need to be able to upgrade to that version before I can get up to the latest one as I am currently on 9120. Any help would be greatly appreciated.
View ArticleRe : ServiceDesk Plus 9.2 Released
Refer to the link given below for upgrade instructionhttps://www.manageengine.com/products/service-desk/faq-general-modules.html#Upgrading1Refer to the Migration Sequence in the link...
View ArticleRe : restrict delete tasks
Hi Ncastillo,As of now the restriction option for the Tasks is only for those Tasks which are created from the Request. The Tasks which are created from the Home Page can be deleted.The role settings...
View ArticleServiceDesk Plus 9205 Released
Dear Users, SDP 9205 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 9205:SD-62522 : While importing...
View ArticleRe : restrict delete tasks
There is a way to restrict the task created fro the home page ????
View ArticleRe : ServiceDesk Plus 9203 Released
Hi Jhk56,Feature id for your reference is SDF-46824(to send attachments along with request notifications). We have not started to work on it yet. The list of features that our development team is...
View ArticleServiceDesk Plus 9206 Released
Dear Users, SDP 9206 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 9206:SD-62577 : Customer upgrading...
View ArticleRe : restrict delete tasks
Hi,I will check about this and will update you shortly. RegardsCharlesSDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Dashboard Customization
Hi,Can we create custom reports similar to existing dashboard reports? with Select option.Also help me how to get source query for existing dashboard reports.Thanks,Bala
View ArticleAnnouncements only for selected techicians.
Hello.Thank you for the SDP!Question: How I can publish announs. only for selected group(s) of technicians? Anton.
View ArticlePersonal announcements for one/several groups of technicians (not for all)
Good day.Please, tell, how I can create one announcement for some groups of technician.And another announcement for another group of technicians.Anton.Thank you for SDP!
View ArticleRe : ServiceDesk Plus 9203 Released
First Name,Middle name and Last name for requesters can be imported via AD import of requesters in our recent builds.Thanks and Regards,Priya KumarSDP Support - FAQ ServiceDesk Plus - Help Desk...
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