Hi Kino,
This issue is fixed in 9236 build. Refer to the READ ME link given below.
https://www.manageengine.com/products/service-desk/readme-9.2.html
ManageEngine ServiceDesk|AssetExplorer
Direct Support No: +1 408 916 9300 || TollFree No: 1-888-720-9500
ManageEngine ServiceDesk|AssetExplorer
Direct Support No: +1 408 916 9300 || TollFree No: 1-888-720-9500