Re : Script Master - 1: ServiceDesk Plus & Slack integration.
HiDo you have a HIPCHAT example using python.Please stay in python it is more powerful and wide used.
View ArticleServiceDesk Plus 9237 Released
Dear Users,SDP 9237 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlNew Feature in 9237 SD-63274 : Support for SNMP V3...
View ArticleRe : Template field
Hi Ron!Thank you for writing to us. As per the current application design, the user-additional fields will be displayed once the request is created under Requester Details section. However, it won't...
View Articleافضل شركة خدمات صيانة منزلية
تقدر مع ( المحترفون )ــــــــــ (الراعى) تتعامل مع احتياجاتك الواسعة والمتنوعة من خدمات الصيانة والتصميم بما فى ذلكالتكييفصيانة وتشغيل مكيفات مركزى |صيانة مكيفات سبليت|تاسيس وتمديد نحاس مكيفات|تنظيف...
View ArticleRe : How can we notify an email user before holidays one day before?
Hi Chak,As of now we do not have an automatic notification for holidays however you can create an announcement in the application which will automatically send emails to the users in the...
View ArticleRe : Template field
Hello,In case you are using Active Directory, you can map the user additional field to the AD-login during AD-import. In that case, after selecting the requester, the user additional field will be...
View ArticleServiceDesk Plus 9238 Released
Dear Users,SDP 9238 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 9238:SD-65361, SD-65269: Issue with...
View ArticleRe : Script Master - 1: ServiceDesk Plus & Slack integration.
Hi Omar,We have started researching on how to integrate HipChat with ServiceDesk Plus.As soon as a sample script is ready, we will post it in out resources section and update the link...
View ArticleRe : Mail fetch issue - Office 365 users
All -- we ran into this issue too with Office365 all-of-a-sudden-not-working and attempted to follow Jai's instructions but ran into some issues. We found that simply running the batch file did 'not'...
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Script Master 6: How to create new requests automatically based on field or...
Hello users, Wishing you all a very happy new year 2017. Today's Script Master's post will help you to trigger the creation of a child request in ServiceDesk Plus, based on the values in certain fields...
View ArticleRe : Dashboard Customization
good question, when the improvement is expected?alos, I suggest that you allow to filter dashboard via Support Group, not only Site
View ArticleRe : Dashboard Customization
Hi users,Yes Group based filtering in Dashboard will be available in the upcoming enhancements. Dashboard customization enhancement is in final testing phase and will be released once testing / issue...
View ArticleWebinar: How to Master Request Management using ServiceDesk Plus.
Hello everyone! Wish you a fabulous 2017!Keeping our promise to make IT easy for you, this year we bring feature-specific webinars every month accurately fashioned to further your expertise in...
View ArticleRe : ServiceDesk Plus 9228 Released
Hi Kino,This issue is fixed in 9236 build. Refer to the READ ME link given below.https://www.manageengine.com/products/service-desk/readme-9.2.htmlManageEngine ServiceDesk|AssetExplorerDirect Support...
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Re : ServiceDesk Plus 9238 Released
Dear Edwin After upgrading to 9238 build number the Projects tab is not working properly and its content shows as the below image. I tried with Microsoft Explorer 8 and Mozilla 47 there was no...
View ArticleTime Zone Changes after OS upgrade
We have recently upgraded the OS of Manage Engine Service Desk Plus Server from Win server 2003 to Windows Server 12 R2 Std. After upgrading the operating system and moving the application from old...
View ArticleServiceDesk Plus 9239 Released
Dear Users,SDP 9239 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 9239: SD-63443 : Buffer overflow...
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Script Master - 7: How to create a new Change Request automatically from a...
Hello users, Today's Script Master's post will help you to trigger the creation of a Change request ,based on the values in certain fields of the parent request.The request id of the parent request is...
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