ServiceDesk Plus 9235 Released
Dear Users, SDP 9235 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssues fixed in 9235:SD-65253 : Unable to perform...
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Re : Boot Camp Nov'16 - Knowledge Management and Self-Service Portal
Yea, looking forward to it as well. On another note, today is Tuesday and I'm hearing drum rolls in the background already; when are the results out. ^^ Just waiting for the month to end Dawit !...
View ArticleRe : Sharing a request in ServiceDesk Plus
LIke it!! Kinda acts like a watch list too. SD 9217 EnterpriseMS SQL-------------------------Canada
View ArticleRe : ServiceDesk Plus 9235 Released
Hi We had a problem when we updated to 9228. We reported on 19th Oct. but I cannot find the issue SD-64437. Can you help me ?You can find the issue description by the below...
View ArticleRe : ServiceDesk Plus 9228 Released
Hi Kino!As per the update from our product development team, this issue is in the last phase of testing and it will be addressed in any one of the upcoming hot fixes. However, we cannot commint an...
View ArticleRe : ServiceDesk Plus 9235 Released
Hi Kino!As per the update from our product development team, this issue is in the last phase of testing and it will be addressed in any one of the upcoming hot fixes. However, we cannot commint an...
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Script Master - 4: How to assign CAB members to a change request automatically.
Hello everyone! Trust every one of you have started planning your Christmas season already, huh! Anyways, I'm happy to start this festive season with an interesting script for all the change managers....
View ArticleRe : Boot Camp Nov'16 - Knowledge Management and Self-Service Portal
Hi PitStoppers,Attaching the Q&As from Boot Camp Nov '16 for your reference. Do let us know if you need clarifications.Points and badges have been added to your profiles. Points were added based on...
View ArticleServiceDeskPlus 9236 Released
Dear Users,ServiceDeskPlus 9236 is released and can be downloaded from below URL. https://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 9236:SD-64437:...
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Dear Users,We are planning to release couple of upcoming hotfixes which are primarily focuses on the issue fixes, so you can decide and perform the upgrade based on the issues which got...
View ArticleRe : ServiceDeskPlus 9236 Released
Hello Srikrishnan,Does this mean you will be releasing some more builds before the end of the year?As we are approaching a change freeze period we would like to know what to expect.Best regards,Demetrius
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Script Master - 5: How to send custom SMS notifications to users
Hello folks,Do you guys remember the Script Master's post about sending custom email notifications? In case you've missed it, you can visit the post here. Today's Script Master's post will help you...
View ArticleRe : ServiceDeskPlus 9236 Released
Dear Demetrius,Yes, we are planning for couple of hotfixes before end of the year. Regards,Srikrishnan
View ArticleMail fetch issue - Office 365 users
Hi, Lately we are receiving multiple requests with mail fetching issue. We have found that it occurs particularly with the Office 365 users. The issue is due to an update in their SSL certificate....
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Is this a sporadic issue or related to a particular version? Should EVERYONE do this or only if you are seeing issues?
View ArticleRe : Mail fetch issue - Office 365 users
Does this fix issues with using SMTP with Office 365? (outlook.office365.com) WE have no issues with IMAP, but we cannot get SMTP to work with Microsoft.
View ArticleRe : Mail fetch issue - Office 365 users
I am only in the process of adding SDP to our Desktop Central today, but I noticed that smtp.office365.com only works if that login user is the owner of the "reply to" email address. If you are having...
View ArticleRe : Mail fetch issue - Office 365 users
Hi Everyone!@David: The above added troubleshooting steps are only for affected users, not mandatory for all the users. @Adam: Please try the following configuration (Admin Tab>Organizational...
View ArticleRe : ServiceDesk Plus 9228 Released
Hi Kino,This issue is fixed in 9236 build. Refer to the READ ME link given below.https://www.manageengine.com/products/service-desk/readme-9.2.htmlManageEngine ServiceDesk|AssetExplorerDirect Support...
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