Re : ServiceDesk Plus 9238 Released
Hi Alireza,Strange issue. As you know SDP does not support IE 8. However in Mozilla 47 there shouldn't be any issues. Please perform the following actions and send me the output :1. Clear the browser...
View ArticleRe : Next Major Release
Hi Jeff,Good Day,Hot fix releases vary based on the issues we encounter or the requirement hence we cannot commit ETA for our releases.
View ArticleRe : Next Major Release
When will you include fix for external attachments added by requestor sent to technicians via email notification? You should not have to log in to the portal to see an attachment a customer / requestor...
View ArticleRe : Next Major Release
Hi jhk56,You could have a look at cople of solutions various ManageEngine partners have built that might help you.The MEPlugins is a plattform that improves various features of ServiceDesk Plus but...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
I refer you to my post describing ManageEngine's patented feature scheduling and customer communication model.
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
You know for a minute I thought 'this is it! they've finally completed it...' -- then reality set in :(Thanks for the chuckle Rich...SD 9217 EnterpriseMS SQL-------------------------Canada
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Re : Introduction of New Rich Text Editor in ServiceDesk Plus !
And there I was getting all excited!!!! Should have known better.Resigned myself to the fact that I'll get what they want me to have rather than what I need or would like to have.
View ArticleRe : Timespent Report - Requests, Project and Changes
Hi MuraliIt can be possible to use the field TS_STARTTIME as filter and no CREATEDTIME?Regards
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
The bullet formatting issue had been fixed and released a long time ago. We have this issue open in one particular case. If the contents with bullet items are copied from Microsoft related products...
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Script Master - 8: How to automatically assign users to different roles in a...
Change managers often decide who plays different roles in implementing the change effectively in an IT infrastructure. For a frequently carried out change request, the team involved may be the same....
View ArticleServiceDesk Plus 9240 Released
Dear Users, SDP 9240 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlNew Feature in 9240SDF-62529: You can now configure...
View ArticleRe : Script Master - 7: How to create a new change request automatically from...
Could this be used to make a reacquiring change from a Preventive Maintenance schedule task?
View ArticleRe : Timespent Report - Requests, Project and Changes
Hi TeamIt can be possible to use the field TS_STARTTIME as filter and no CREATEDTIME?Customer is using PostgreSQL as Backend.Regards.
View ArticleRe : Timespent Report - Requests, Project and Changes
Hi,Please use the below query.SELECT COALESCE(wtk.WORKORDERID , wo.workorderid) "Module ID", 'Request' "Module", CASE WHEN MAX(tk.TASKID) IS NOT NULL THEN MAX(wo2.TITLE) ELSE MAX(wo.TITLE) END "Title",...
View ArticleRe : Timespent Report - Requests, Project and Changes
you might need this for archived requests.unionSELECT COALESCE(wtk.WORKORDERID , wo.workorderid) "Module ID", 'Request' "Module", CASE WHEN MAX(tk.TASKID) IS NOT NULL THEN MAX(wo2.TITLE) ELSE...
View ArticleRe : ServiceDesk Plus 9240 Released
Hello.Could you update demo (itildemo.servicedeskplus.com) to 9240? :)----------------------SDPAdmins.pl - Piszemy o SDP i nie tylko.https://www.facebook.com/SDPAdminspl-128393794236437/ - Like us on...
View ArticleRe : ServiceDesk Plus 9240 Released
Hi MKR,We are upgrading the Demo setup tonight to the latest build 9240.ManageEngine ServiceDesk|AssetExplorerDirect Support No: +1 408 916 9300 || TollFree No: 1-888-720-9500
View ArticleRe : ServiceDesk Plus 9240 Released
Hi, where we can change the fonts back? In the tickets-overview is almost no different between read and non-read tickets (bold). :(ThanksFlorian
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