ServiceDesk Plus 8210 Released

Dear Users,

Hotfix 8210 over SDP 8200 has been released and can be downloaded from the URL below,

http://www.manageengine.com/products/service-desk/service-packs.html

New Features in 8210

• SDF-43916 : Option to “close/resolve” parent request under “Admin > Helpdesk > Request Closing Rules”, when all the associated tasks are closed.
• SDF-24328 : Task escalation notification can be configured under “Admin > Notification Rules > Tasks” and sent to entity owner, task owner / group, when a task is overdue.
  • Task overdue will be marked, if a task is not completed within schedule.
  • Task's % of Completion will be set as 100, when a task is moved to any completed status.

Issues Fixed in 8210

• SD-51837 : Email fetching problem after upgrading to 8209 has been fixed.

Please refer to the below link for the steps to install the patch.
http://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
ServiceDesk Plus Team