Re : ServiceDesk Plus 8209 Released
hi, when i go to the 8209 release URL above, i still get 8208. Can anyone help with this?
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They pulled the update back because it has mail fetching issues.
View ArticleRe : Android App for ServiceDesk Plus Released
1 Single Domain2 User works on iPhone, not on Android3 SD 8.2.0.8
View ArticleRe : ServiceDesk Plus 8209 Released
Hi,As stated in Uma's post above the 8209 patch was pulled from the website.Regards,Dean
View ArticleRe : ServiceDesk Plus 8209 Released
I just checked the download portal and it looks like SP 8209 is back. It is slightly larger than the original 8209.JMichelD
View ArticleRe : Android App for ServiceDesk Plus Released
Dear gutbrodj,From the error message, we believe it should be the problem of missing the domain name while entering the server name in the server settings page. Could you please try with IpAddress...
View ArticleRe : Android App for ServiceDesk Plus Released
That is really a good news.Well as an call center it is really good to see that servicedesk plus release which reminds me of call center companies in Finland where i use to be an agent at...
View ArticleRe : ServiceDesk Plus 8209 Released
I still do not see 8209 on the download portal. Is it still pulled?
View ArticleRe : ServiceDesk Plus 8209 Released
PPM of 8209 still has the problem. Its yet to be released after this breakage.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus 8209 Released
Where can we configure this feature:SDF-27604 : Introduced a new option to disable the new requests from being created through email but existing ticket notifications will be appended properly.Thanks...
View ArticleRe : ServiceDesk Plus 8209 Released
Where can we configure this feature:SDF-27604 : Introduced a new option to disable the new requests from being created through email but existing ticket notifications will be appended properly.Thanks...
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Re : ServiceDesk Plus 8209 Released
Benjamin,You can configure this under Admin -> Mail Server Settings.
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Re : ServiceDesk Plus 8209 Released
Hi Benjamin, There is a new option in admin => mail server settings: Best regards,Demetrius
View ArticleRe : Android App for ServiceDesk Plus Released
I am using the FQDN so the domain name isn't missing. I have it input as helpdesk.mydomain.com, I can browse to helpdesk.mydomain.com from the Android phone and log in to the website just fine, I use...
View ArticleRe : Android App for ServiceDesk Plus Released
Can you try placing the IP address of Servicedesk Server in the App settings instead of Server name. Also try to disable AD authentication in Servicedesk and check whether you are able to connect in...
View ArticleRe : ServiceDesk Plus 8209 Released
SDF-27604 sounds interesting but is it possible to have a whitelist of e-mail address that can create new incidents? We have a few systems that sends email when they have an error among them SCOM.Best...
View ArticleServiceDesk Plus 8210 Released
Dear Users,Hotfix 8210 over SDP 8200 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlNew Features in 8210 SDF-43916 :...
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Re : ServiceDesk Plus 8209 Released
Peter,You should be able to specify the list of white listed emails in this text area.
View ArticleRe : ServiceDesk Plus 8210 Released
How can you release 8210 when 8209 was never re-released because of issues? Also, when you click on that link, it still only shows an update option of 8208.
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