Quantcast
Channel: Support Portal
Viewing all articles
Browse latest Browse all 2278

Re : ServiceDesk Plus 9303 Released

$
0
0
Hello,

Today I tried upgrading our test environment from build 9301 to build 9303 but the upgrade failed. I followed the procedure to reinstall build 9301 and restore the application backup (a full backup was taken as part of the upgrade process) but the restore failed as well.

I have created ticket ID 8032180 and provided the upgrade log, the restore log and a copy of the 9301 application backup. Please investigate both issues (failing upgrade & failing restore).

Meanwhile we were able to restore the SQL backup from last night. The application is now running, but there is a problem with the mail fetcher (certificate path not found for IMAPS). Please assist with this issue as well.

Best regards,
Demetrius

Viewing all articles
Browse latest Browse all 2278

Trending Articles