Re : Update on support for MYSQL Database
Why?This sucks, because now i need to change all the custom reports...
View ArticleRe : ServiceDesk Plus 9303 Released
Hi,Regarding SDF-38788: We use the auto-close function. Does this mean that after updating all our techs will be prompted with a pop-up everytime they set a request to Resolved?If that is the case, how...
View ArticleRe : ServiceDesk Plus 9303 Released
Hello,Today I tried upgrading our test environment from build 9301 to build 9303 but the upgrade failed. I followed the procedure to reinstall build 9301 and restore the application backup (a full...
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Re : ServiceDesk Plus 9303 Released
RasmusBy disabling "Confirm User Acknowledgment" (Admin > Request Closing Rules) , we can disable the Pop-up.Regards,Edin Vasantha KumarServicedesk Plus Team
View ArticleRe : ServiceDesk Plus 9303 Released
hello i'm using manage engine servicedesk plus standard edition, and after upgrading to 9303 I don't see change module in my system. it's right?
View ArticleRe : ServiceDesk Plus 9303 Released
Hi Demetrius,Our developers are analyzing the cause for the upgrade/restore failure. As soon as we complete our analysis, we will get back to you with a solution.
View ArticleRe : ServiceDesk Plus 9303 Released
Hi,The Change Management module has to be purchased as a separate add-on for the Standard and Professional edition, however, for new users, who install the 30-day trial edition of ServiceDesk Plus, we...
View ArticleSDF-62564
Can you provide more information on this fix? We are searching for instructions on how to utilize this feature and whether is requires a user to be an admin to do this. Thanks!SDF-62564: Option for...
View ArticleRe : ServiceDesk Plus 9303 Released
Hi Demetrius,It seems that you are not alone. It has also failed in our environment when patching from 9.3.02 to 9.3.03. It can be a broader issue!/Mar
View ArticleRe : ServiceDesk Plus 9303 Released
Hi Mar,In our environment, we got the following errors:SQLException occured while retrieving rows that are to be deleted from the table CIRelationshipsAn expression services limit has been reached....
View ArticleRe : ServiceDesk Plus 9303 Released
We have got this error as well, so assuming that this is wide-spread problem. FYI, we are running on MS SQL database./Mar
View ArticleRe : ServiceDesk Plus 9303 Released
Hi Mar,Yes, I think it is a general issue. We are using MSSQL too.@Prince, maybe you can temporarily revoke build 9303 in order to avoid having more customers running into issues?Best regards,Demetrius
View ArticleRe : ServiceDesk Plus 9303 Released
I wonder why it is so quiet on the forum, maybe it was only two of us who were hit by this issue :-)
View ArticleRe : ServiceDesk Plus 9303 Released
I think we are all waiting for a resolution.When I upgraded with my development database, the upgrade failed. When I rolled back to build 9302, deleted my database and re-created the bare-bones SQL...
View ArticleWebinar - Learn the essentials of asset management in ServiceDesk Plus
Howdy PitStoppers, Hope the month has been exciting for you so far. To make it more so, we bring you a fun, informative, and brand new module this month to dig deep into, scilicet, asset management on...
View ArticleRe : ServiceDesk Plus 9303 Released
Hi Dave, Mar, Demetrius,During the upgrade process, we are executing a delete query to remove the relationships of the technician's who are in the "Resigned State".During the query constructions, if...
View ArticleRe : ServiceDesk Plus 9303 Released
Hello,after upgrade to 9303 we cannot use the search function, it always show solution but not tickets...Regards.
View ArticleRe : ServiceDesk Plus 9303 Released
Hellosince upgrading to 9303 yesterday, ALL tasks now appear on the homepage as open tasks, but when I go into them they are actually closed, so now I cant see what task are outstanding on the...
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Re : ServiceDesk Plus 9303 Released
Hi IT-SupportOvalo,Could you please check if the Request module is selected in the search option.Also, please let me know if you are using the application in English or a different language.
View ArticleRe : ServiceDesk Plus 9303 Released
Is there any manul procedure we could apply to start the system running after failed upgrade to 9.3.03 (instead of restoring everyting from backup)?Do you expect to cancel 9.3.03 patch for MSSQL system...
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