Re : Ask The Experts - March 7 - Completed !
David, To hide the timer bar, use the below script in the 'on load' section of the field and form rules on the template, parent.jQuery("#deliveryTimeString").hide();
View ArticleRe : Ask The Experts - March 7 - Completed !
The business wants to see that the customer has been responded to within 2 hours. I can do some reporting to workaround this but its harder than it needs to be. Ideally it would be nice if I could...
View ArticleRe : Ask The Experts - March 7 - Completed !
Jason, We can hide the timer bar using the below script in the 'on load' section of the field and form rules on the template, parent.jQuery("#deliveryTimeString").hide();
View ArticleRe : Ask The Experts - March 7 - Completed !
Dear experts,We are trying to maximize the use of the Purchasing module. Is it possible to forward an email TO ServiceDesk and add some kind of string to the Subject so it knows it needs to merge the...
View ArticleRe : Ask The Experts - March 7 - Completed !
Roger, May I know what will be the content of the email? A use case will be very helpful to check for a workaround.
View ArticleRe : Ask The Experts - March 7 - Completed !
Hi All, It was great interacting with you guys, we've got some feedback for improvement. We'll try to implement the lessons we learnt here in the forthcoming "Ask the experts" episode that falls on...
View ArticleRe : Ask The Experts - March 7 - Completed !
Thank for all your (plural) time and talents! This is a great way to discover things and solve critical issues.
View ArticleRe : Script Master - 13: How to automatically close requests that are in a...
Great solution, but how do I have to build my query if I want to to close ticket with status = "waiting for user" AND LastStatusChange > 20_days_ago ?Can you help me?CiaoRiccardo
View ArticleRe : Script Master - 13: How to automatically close requests that are in a...
Riccardo, The syntax to compare the date differs from one database to another. So may I know the database do you use?
View ArticleRe : Script Master - 13: How to automatically close requests that are in a...
Alright, I think it will be helpful to post the queries for all three databases. For MSSQL, SELECT wo.WORKORDERID AS "Request ID" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON...
View ArticleUpdate on support for MYSQL Database
Dear User, Please note that the support for MYSQL database will be removed from Jun 2017. Click on this link to know how to move from MYSQL database to PGSQL/MSSQL database.Regards,Edwin Vasantha...
View ArticleRe : Update on support for MYSQL Database
Try this: https://www.manageengine.com/products/service-desk/faq-general-modules.html#PGSQL-database
View ArticleServiceDesk Plus 9303 Released
Dear Users, SDP 9303 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlNew features in 9303:SDF-62564: Option for...
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Re : Update on support for MYSQL Database
Is there a way I can tell what DB I'm using? I'm almost positive that I'm using PGSQL but want to be safe, rather than sorry
View ArticleRe : Script Master - 13: How to automatically close requests that are in a...
Thank you very much!! :) So I can close all hose forgotten tickets :)
View ArticleRe : Update on support for MYSQL Database
Hi Frank,Yes,All you need to do is the following,1. Open CMD as an administrator2. Navigate to Manageengine\ServiceDesk\Bin3. Execute the command Changedbserver.bat4. This will tell you what is the...
View ArticleRe : Update on support for MYSQL Database
Hi Avner,No. MYSQL express will not work as we will only provide 2 options PGSQL and MSSQL in the database type.
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