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Re : Ask The Experts - We're now live!

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I have rescanned the systems in Asset Explorer and it still does not show as uninstalled and does not update the count for the Software Suite.  The only way I have gotten it to work is to remove the components from the Software Suite, then rescan the system.  This will happen with every Software Suite we have created.  I have also tried changing the "Indentify Suite Installation" options.  I have tried both options to either Automatically Discover the suite or the Manually Choose suite installations.  Neither seem to make a difference. 
 


 

Bevin,

The software that is removed from the machine would be available in another machines. So this software will remain as a component in the suite. Do check whether there are any other machines with this software installed. You can check this from Assets-->Scanned software -->Click on the software name and check for the installations.

Regards,
Priya Kumar
ServiceDesk Support

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