Clik here to view.
Re : ServiceDesk Plus 9305 Released
SD-65802: Automatic status change configured based on Request Status Scheduler is not working. Still haven't got this feature to work in 9305 -- the request does not reopen at the set time.SD 9302...
View ArticleRe : Preventing Technicians From Deleting Announcements
A month ago we created a new TEST environment (9302) and redeployed this code -- it doesn't appear to be working now. Std techs can still freely delete announcements. Any updates are appreciated --...
View ArticleRe : ServiceDesk Plus 9305 Released
We have 2 additional instances of SDP - a "Testbed" for upgrade testing at the like, plus a "Sandbox" for testing configuration changes.We use the same license key that we use on our production...
View ArticleRe : ServiceDesk Plus 9304 Released
Hello,After upgrading SDP from build 9227 to build 9304, our query reports stopped working, with the following error:java.sql.SQLException: The data types ntext and varchar are incompatible in the...
View ArticleRe : ServiceDesk Plus 9304 Released
Hi Demetrius,Could you please let me know if you face the issue with any particular queries or all of them. Also, if you could post the queries, I will check with our developers and get back to you...
View ArticleRe : ServiceDesk Plus 9304 Released
Hi Prince,Most of our query reports are affected; I provided an example query in ticket number 8043357.I think other customers are facing the same issue; see this topic for example.In the upgrade logs,...
View ArticleRe : ServiceDesk Plus 9304 Released
Hi Prince,We are facing more issues after upgrading to build 9304.Technicians are complaining about a slow user interface and about sporadic issues when using Internet Explorer.See ticket 8043568 for...
View ArticleRe : Ask The Experts - We're now live!
I was wondering if I could get assistance on an issue we are seeing. We are using Asset Explorer part of ServiceDesk and we recently ran into an issue. In the past we have group different versions of...
View ArticleRe : Ask The Experts - We're now live!
I am using SDP 9.3. I have set up Service Catalog Business rules to notify by email specific technicians when the business rule. That's working fine, but now I also want to include specific...
View ArticleRe : Ask The Experts - We're now live!
I have sent the support team an email with the support file and a few more attachemnts. The support number is 8044463. Thanks, Priya!Trey Tomlinson | Blessing Health System | Quincy IL, USA
View ArticleRe : Ask The Experts - We're now live!
Our client is requiring support with the development of a personalized report to evaluate the times invested and group them by groups and by technicians. In the graph that is obtained within the...
View ArticleRe : Ask The Experts - We're now live!
Priya,I have rescanned the systems in Asset Explorer and it still does not show as uninstalled and does not update the count for the Software Suite. The only way I have gotten it to work is to remove...
View ArticleRe : Ask The Experts - We're now live!
Jai Anand - thanks for your response to my question regarding linked request reporting...I tried the case statement you added but it still didn't do what I am trying to achieve...Let me explain I have...
View ArticleRe : Ask The Experts - We're now live!
Hi Martin,I have a question about logging into the Servicedesk Plus mobile app. When i try to log in, im not able to choose domain. I can only choose ShowAllDomains. And when i do it dont work.We have...
View ArticleRe : Ask The Experts - We're now live!
Edwin, just an FYI, we always had issues getting time per ticket per tech kind of details. Analytics Plus got us a lot farther down that road. I know that they are also working to get specific "time...
View ArticleRe : Ask The Experts - We're now live!
I have rescanned the systems in Asset Explorer and it still does not show as uninstalled and does not update the count for the Software Suite. The only way I have gotten it to work is to remove the...
View ArticleClik here to view.
Re : Ask The Experts - We're now live!
Jason, Yes, I understand it now. Please check this, SELECT wo.WORKORDERID "Request ID",wo.TITLE "Subject",wos.linkedworkorderid "Linked to", wos1.workorderid "linked with" FROM WorkOrder woLEFT JOIN...
View ArticleRe : Ask The Experts - We're now live!
Re: Vedr.: Ask The Experts - We're now live! 06:55 PM Hi Martin,I have a question about logging into the Servicedesk Plus mobile app. When i try to log in, im not able to choose domain. I can only...
View ArticleRe : Ask The Experts - We're now live!
Servicedesk version 9303Mobile App version 3.1 (Android) Also tried newest app on Iphone. Thank you for sharing the inputs. We have few other customers who have reported a similar issue. It will help...
View Article