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Re : Introduction of New Rich Text Editor in ServiceDesk Plus !

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Yes, please give a date or estimate. Please also confirm if double spacing and incorrect font sizes is fixed in notifications.

Second, have you tested RTF file types are now supported? v9003 still gives "winmail.dat" problem.

Third, $ApprovalLink variable is broken in SD Plus v.9003 still. Will this finally give a correct link
for Approver to be able to approve a change?

Finally, and most importantly, if an attachment is included, only the support email for sd plus gets it, the technicians to be notified dont, they just get the content of the email. You cant see the attachments in iphone app either..
Only work-around is having to cc a load of folk manually to keep them in the loop or

use inline attachment in v. 9003 of SD Plus, but we cant force customers and providers to use inline attachment so please have an include attachments variable for all notification rules. It would be great if this could finally be fixed!

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