Re : ServiceDesk Plus UI Revamp: Request Module
I agree with guruseth, there should be a view with everything the tech is responsible for. Requests, Problems, or Tasks it doesn't matter.
View ArticleRe : ServiceDesk Plus 9.0 Released
We had brought a new feature in 8211 build like below which could be playing a role in this issue.SDF-43514 : Earlier users included in the 'Email Id(s) to Notify' field will be included for Request...
View ArticleRe : ServiceDesk Plus 9.0 Released
Since upgrading, I've noticed an issue with the Contracts > Notifications. For each contract I had 4 notifications set up to send emails to technicians at 60, 30, 14 and 7 day intervals before the...
View ArticleServiceDesk Plus 9003 Released
Dear Users,SDP 9003 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 9003 SD-46182 : Site Restricted...
View ArticleRe : ServiceDesk Plus 9.0 Released
For the contracts issue,you may please raise the issue to our Support Team at support@servicedeskplus.com to further assist you on the same.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : Possible to change the status of ticket upon receiving email from...
It's been a while and I wasn't able to find this feature request oddly enough. Has the ability to change request status upon requester reply been implemented, even as a business rule or another method...
View ArticleRe : Team Foundation Server Integration
I'm looking for the same functionality also. I'd like to be able to: 1. Optionally trigger the creation of an item in TFS from SDP.2. It would also be good if the status of the TFS item can be updated...
View ArticleRe : Team Foundation Server Integration
As requested by Shan in the above post, it would be great if you can share us these detailsWe are seeing many people asking for TFS integration. If you can let us know the details of how TFS takes in...
View ArticleRe : Team Foundation Server Integration
Hi Priya The best way i can think to demonstrate this is with a product I used to use called HelpSpothttp://www.helpspot.com/They had a concept of "Pushing Tickets". A push action was a PHP file that...
View ArticleServiceDesk Plus 9004 Released
Dear Users,SDP 9004 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlNew Features in 9004SDF-55860 : Enhancements to the...
View ArticleRe : Survey variable fields for ticket number and ticket title or subject
I would find this feature very useful. I envisage it would increase the survey response hit rate, and provide a more accurate measure of how well we are serving our customers.
View ArticleRe : ServiceDesk Plus 9004 Released
Hi Edwin,Do we need to manually start a re-index of the Lucene search engine after upgrading to build 9004? If yes, can you please provide the exact procedure?Best regards,Demetrius
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Yes, please give a date or estimate. Please also confirm if double spacing and incorrect font sizes is fixed in notifications.Second, have you tested RTF file types are now supported? v9003 still gives...
View ArticleRe : ServiceDesk Plus 9004 Released
Demetrius,If the issue doesn't get fixed even after upgrading to 9004,you may try the manual indexing.Please follow the below procedure for manual indexing:1.) Stop the application.2.) Open a command...
View ArticleRe : ServiceDesk Plus 9004 Released
I ahve upgraded to version 9004 and Yes Lucene search is still broken. Our Knowledge base is now useless. Cant search anything! This needs fixed asap!I have tried the above reindexing as well but still...
View ArticleRe : ServiceDesk Plus 9004 Released
Try the below solution which i think should make it work.Connect to the database and execute the below query:delete from indextable where name='Sol_CommentHistory';Later,stop the application and open a...
View ArticleRe : ServiceDesk Plus 9004 Released
The above solution has worked for us. We can now search our Knowledge base.Many Thanks Maljeev. Have a goioid weekendCheers,Jamie Cameron | Service Desk Engineer | Central Otago District CouncilTEL...
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