Try the below solution which i think should make it work.
Connect to the database and execute the below query:
Connect to the database and execute the below query:
delete from indextable where name='Sol_CommentHistory';
Later,stop the application and open a command prompt on the application server and browse to the folder ManageEngine\ServiceDesk\bin> and execute the command
reIndexData.bat solution
Once the indexing is finished,Start the application and check if the issue is fixed or not.
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Follow the below instructions to connect to the respective database and execute the query mentioned above.
For MSSQL database,connect to the query analyzer of the SQL server and execute the queries.
For MYSQL database,connect to the database following the below steps and then execute the queries.
For MYSQL database,connect to the database following the below steps and then execute the queries.
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\mysql\bin> and use the command
mysql.exe -u root -P 33366 servicedesk
For PGSQL database,connect to the database following the below steps and then execute the queries.
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk
Maljeev
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