ServiceDesk Plus 9008 Released

New Features in 9008

1. SDF-56428 : New 'Self Service Portal" option to assign any completed status (like resolved, completed etc.,) as status representing task completion, instead of using the default closed status.

2. SDF-56255, SDF-50464 : The time period of SLA Escalation Schedule is changed to 5 Minutes

3. SDF-55946 : New Date format is added in Personalize menu( MM DD, YYYY ).

4. SDF-55925 : Group/Technician Marking option of Task is now available in Project Gantt view.

5. SDF-55922 : Details page next-previous navigation is introduced in Project and Milestone.

6. SDF-54871 : Only View control for All Projects, is now possible in Project roles.

7. SDF-50427 : Now a worklog can be added with 0 as value for "Time Taken To Resolve".

8. SDF-34005 : New Option given to add tasks using Task template, inside Request template(both incident and service request).

9. SDF-24196 : Option to add Attachment for Tasks is now available.

Issues Fixed in 9008

1. SD-56427 : In Swedish and Korean translations some of the alert messages and texts are not i18n-ed properly. They are appearing in English language itself.

2. SD-52079 : In Dashboard tab, sites drop down, all the sites that are available for a technician will not be displayed. Only the first 7 or 8 sites would be shown. This issue happens only in case of Internet Explorer.

3. SD-56443, SD-55492, SD-50648 : In DST enabled zones, the calendar used for selecting dates display's Apr 1st a Wednesday, when actually Apr 1st is a Tuesday. This happens in places where DST is enabled. Reports, Marking unavailability, setting project dates etc.. will be affected by this.

4. SD-55964 : In Portuguese language, the SLA section present in Admin > Organizational Details is wrongly translated as Software.

5. SD-56144 : Unsaved resolution content gets lost, while changing tab in Request details page has been fixed.

6. SD-56133 : Modifications of "Actual hours" field in Project is not getting recorded in Project history, has been fixed.

7. SD-55944 : While spot editing the Task's date fields, the calendar gets submit while changing the time, has been fixed.

8. SD-55923 : Cannot view Project history, when value for "Estimated Hours" is changed to 0.

9. SD-55916 : Throwing error message popup in Homepage task list view, after the refresh frequency time is completed.

10. SD-55859 : In Task notifications, received email contains I18N key instead of replaced String, has been fixed.

11. SD-55681 : Request's tasks auto trigger not working, when the request is approved using link given in approval email.

12. SD-53726 : Improper UI in Gantt view, if the task name is lengthy, has been fixed.

13. SD-50752 : Now the "Total Time Taken" in worklog list will summarize the time taken of all worklogs, instead of summarizing only worklogs displayed on screen.

14. SD-50710 : Worklogs added under Request's tasks is now included in Request Timespent report.

15. SD-56022 : Task and Worklog description window default height increased.

16. SD-55021 : Tooltip(with appropriate message) added for Task's Group/Technician marked icon.

17. SD-56490 : Schedule time is updated for ADSynchronizationSchedule. Next schedule time of AD/LDAP schedule is updated based on schedule start time.

Please refer to the below link for the steps to install the patch. 

http://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Edwin Vasantha Kumar
ServiceDesk Plus Team