Re : ServiceDesk Plus 9006 Released
Is any work being done on the broken Search component? Could you please elaborate on the issue,i might be able to give you a solution based on the issue.MaljeevSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : ServiceDesk Plus 9006 Released
We have also tried the suggestions in this thread to no avail: https://forums.manageengine.com/topic/search-broken-unable-to-rebuild-indexThis has been causing lots of problems resolving issues because...
View ArticleRe : ServiceDesk Plus 9006 Released
Does it happen with a few keywords or all keywords?And have you noticed this issue with keywords that has special characters?And also could you please attach the results for the below query:select *...
View ArticleServiceDesk Plus 9007 Released
Dear Users,SDP 9007 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlNew Features in 9007 SDF-56001 : WorkLog operations as...
View ArticleRe : ServiceDesk Plus 9.0 Released
Where is the Admin Guide for version 9? Your web site still lists version 8.2 admin guide. Also, the changes to the software area are not very user friendly. The list view for scanned software now has...
View ArticleRe : ServiceDesk Plus 9006 Released
None of our solutions have have special characters in them, with the exception of an apostrophe ( ' ) for things like "doesn't", "don't", "won't", etc., but none of those should be keywords. We seem to...
View ArticleRe : ServiceDesk Plus 9007 Released
+1 for the explanation on "SD-56121 : Vulnerability issues fixed."I believe you had said previously that Heartbleed did not effect SD+, so I'm curious what specific vulnerabilities were corrected to...
View ArticleRe : ServiceDesk Plus 9007 Released
Evan,Servicedesk is not affected by Heart bleed issue. The vulnerability issue fixed in this hot fix is different. We request you send an email to Support@servicedeskplus.com so that we can explain the...
View ArticleRe : ServiceDesk Plus 9.0 Released
HI romanlot, To remove the vertical scroll bar, we need to execute the following update query in database server and restart the SDP application server once.update FlexiViews SET height = -1 where...
View ArticleRe : ServiceDesk Plus 9.0 Released
Noticed that Business rules got changed after the upgrade .If a rule has multiple criteria , they were changed from OR to AND .had to edit our business rules and change back to OR , all ok nowHas...
View ArticleRe : ServiceDesk Plus 9.0 Released
We have identified a similar issue but not part of the upgrade.The issue could be recreated with the below steps:1. Create some sites and have some Buisnes Rules with multiple criterias using OR. 2....
View ArticleRe : ServiceDesk Plus 9006 Released
bla4free,Please send us an e-mail to our Support Team at support@servicedeskplus.com for further assistance.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus 9.0 Released
Users,The OR changing to AND in Business rules has been reported even in earlier builds like 8.2x and 8.1x. Till yesterday, we where not able to reproduce this issue in our test environments. We...
View ArticleServiceDesk Plus 9008 Released
Dear Users,SDP 9008 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlNew Features in 9008 SDF-56428 : New 'Self Service...
View ArticleRe : ServiceDesk Plus 9006 Released
I have submitted a support request. In inquired as to the status of this request the other day and have yet to receive a response.
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Nishit - thanks for the mid-May timeline for the editor update...this is a really important improvement for us.Is the release still on track?Thanks, Nick
View ArticleRe : ServiceDesk Plus 9.0 Released
Thats good news, thanks. We would appreciate same impetus on fixing:Double spacing issue in all notifications (when you review the notification there are no spaces, when it is sent out there are double...
View ArticleRe : Business rules and custom fields
I too would like this, I'm sure there are other customers who have the same requirement.Scenario:Custom field "Environment" is set up, contains Production, Staging, UATIf email comes in with subject...
View ArticleRe : Business rules and custom fields
Based on Incident additional fields value you can set the Priority and category for the request.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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