Re : Business rules and custom fields
Hi, Aware its not currently possible and it would be a feature request, extending the business rules.Hope you agree that is worthwhile having additional customisation as the rules at the moment are...
View ArticleRe : Business rules and custom fields
Use this feature ID SD-42633 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleServiceDesk Plus 9009 Released
Dear Users,SDP 9009 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 9009 SD-56235 : In Reports > Custom...
View ArticleRe : Role to View the Scheduler
I am attracted by the topic. ME doesn't seems to have a scheduler control. Didn't know what the scheduler here means. I've had some experience of reading the C# scheduler tutorial, sounds like those...
View ArticleServiceDesk Plus 9010 Released
Dear Users,SDP 9010 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 9010 SD-56592 : Unable to save Admin...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Hello,Are you still on target for a May release of the new editor please/
View ArticleRe : Default Site
Hi team, I need a business rule that identifies (is or contain) the destination of an email message to automatically assign a site name. Thanks and regards, Mauricio
View ArticleRe : Default Site
When an e-mail comes in,the application checks whether the e-mail address is associated to any user in the application and if it is associated,it sets the Requestername and then it checks whether this...
View ArticleRe : Approval Process / Pending Approval
We're having this issue as well and need a resolution - where can I track this Feature? Thanks
View ArticleRe : Approval Process / Pending Approval
If you have the Enterprise Edition of the software,you can see that we have brought this feature under Service Catalog,where you can define this as a workflow under each service request template.We are...
View ArticleServiceDesk Plus 9011 hotfix released
Dear Users,Hotfix 9011 over 9.0 is released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlNew Feature in 9011 SDF-52732 : Support for...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Nishit - mid-May has pretty much past now...what's the news on the new editor?Thanks, Nick
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Hi Nick, We are currently bring out the Doc-type definition for all the application pages and the same will be helpful to avoid lot of UI based issues. Since few issues of Rich Text Area needs the...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Thanks for the update - I can't say how much I'm looking forward to this upgrade...I don't know how other people are coping, but keeping nice formatting of email text to customers is just too...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Hi Nick, I understood your pain and i will push my team to proceed the things faster. I will make sure that the release will happen as early as possible. Thanks for your patience. Regards,Alagar...
View ArticleServiceDesk Plus 9012 Released
Dear Users,SDP 9012 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 9012 SD-56926 : After upgrading to...
View ArticleRe : ServiceDesk Plus 9012 Released
It is not published yet!. I am also wating for it. Or was it removed?
View ArticleRe : ServiceDesk Plus 9012 Released
upsss i just refreshed my web page and bingo..... its published. thank you.
View ArticleRe : ServiceDesk Plus 9012 Released
Hello,I can still see it. Please try a hard refresh of the browser page.Best regards,Demetrius
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