SDP 9009 has been released and can be downloaded from the URL below,
http://www.manageengine.com/products/service-desk/service-packs.html
Issues Fixed in 9009
SD-56235 : In Reports > Custom Reports > Request related reports, when selecting the Workstation as one of the columns, it displays only the workstations that are associated to requests and not the other assets that are associated. The column now has been changed to Assets. Selecting this column will display both the workstations and assets that are associated to a request.
SD-56548 : While modifying the sites that are associated to a technician, the criteria of all the business rules that are present in his associated sites gets changed from 'OR' to 'AND'
SD-56551 : While replying to a conversation and updating the status from the reply window, the status of a different request is updated. It works fine when a reply is made to the original request instead of the conversation.
SD-55905 : Exception in the widgets present in the Dashboard. Happens for technicians who have SDAdmin and a site restricted role associated to him.
Please refer to the below link for the steps to install the patch.
http://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards,
Edwin Vasantha Kumar
ServiceDesk Plus Team