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ServiceDesk Plus 9025 Released

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Dear Users,

Service Pack 9025 which can be applied over 9.0 is released and can be downloaded from the below URL,


New Feature in 9025 :
  • SDF-28529   : Configuration to import Manager field of a user from Active Directory and assigning it to ReportingTo field of a User.

Issues Fixed in 9025 :

  • SD-58117 : 9023 Migration got failed if a CI type named IP Phones already exists.

  • SD-58155 : Add/Edit approval were not configured based on the request role of the technician.

    NOTE : Earlier, Technicians with View/Add Request role could Add/Send/Submit for Approval is now restricted to view the Approvals. Technicians with Delete Request role could only delete the Approvals. This is a behavior change.

  • SD-57751 : Business Services having the same name as a Support Group could not be deleted.

  • SD-47499 : Print Preview page is not displayed properly in Requester Login, when the Default Request Template is disabled in Self-Service Portal.

  • SD-58194 : Improper due-by-time calculation when requester replies for the request in pending status, after upgrading to 9019.

  • SD-58203 : The request status changed from on-hold to open even option 'No' is selected for "Open the on-hold request upon requester reply" in self service setting, after upgrading to 9019.

  • SD-58040, 57434 : Vulnerability issues are fixed.


Please refer the below link for the steps to install the patch.

ServiceDesk Plus

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