Re : Trouble logging in and staying logged in with ServiceDesk

Hi Kora,

When the issue happens, please send us the following details to support@servicedeskplus.com along with this forum link for analysis.

1. Jespa.log found under [ServiceDesk Home\Logs]

2. zip of logs folder found under [ServiceDesk Home\Server\Default\Logs]

3. Login name which experienced the issue.

4. Screen shot when asking for re authentication.

Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice