Hi Reyna,
Usecase 1:
Suppose for every project you create you need to have set of tasks
just like the one available in request template(As of now project
templates with tasks are not available). This can be done by using
custom scripts and hence reducing the manual work of creating same set
of tasks in every projects.
Create a custom menu item 'Add Tasks to Project' under
request actions menu. On clicking this menu item a script will be
invoked which retrieves the Project ID and pushes all the tasks
associated to this request to the given project ID using Request/Tasks
APIs which are available in the product.
Usecase 2:
Suppose you need to create a request in some third party
applications like JIRA, etc.. This we can achieve by directly
triggering a custom script from SDP.
Create a custom menu item 'Create JIRA ticket' in request
actions menu. On clicking this menu will invoke the custom script
available in the product which will retrieve the request details from
SDP and push the same to JIRA, after which ticket will be created in
JIRA. So, whenever this menu item is invoked a ticket is created in a
third party application.
Hope the above usecases are helpful for your understanding.
Regards,
Karthik Ananad.
ServiceDesk Plus Team.