Re : ServiceDesk Plus 9041 Released
Hi Priya, It seems just related to the Change notification via CREATEDTIME, SCHEDULEDSTARTTIME and SCHEDULEDENDTIME from what I've seen though dont want to send out task notifications manually either...
View ArticleRe : ServiceDesk Plus 9041 Released
This issue is yet to be fixed. We will keep you informed once this issue is fixed in the application. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
View ArticleRe : ServiceDesk Plus 9039 Released
Hi Karthik, I am interested in feature SDF-59065 to integrate custom scripts. How can I use this to create an option in the menu for "New Service Request" and make this option to open a Service Request...
View ArticleRe : ServiceDesk Plus 9039 Released
Hi Reyna, You cannot invoke a html page when you click on any link using custom scripts. Only background invocation can be carried out like invoking a class or script files based on the criteria...
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Re : ServiceDesk Plus 9034 Released
Reyna, Our apologies, here the text is modified on the task itself not on the notification templates. earlier it was, and now it is, Jai Anand K ServiceDesk Plus
View ArticleRe : ServiceDesk Plus 9034 Released
Thank you Jai Anand, My question was more about the email received when this alert is enabled; I would like to change the content of the email - where can I do that? Thanks again, Reyna
View ArticleRe : ServiceDesk Plus 9039 Released
Thank you Karthik. I'm not familiar with what's done through class or script files in ServiceDesk - do you know of other post or where can I see some information? I am trying to understand what's the...
View ArticleRe : ServiceDesk Plus 9039 Released
Hi Reyna, Usecase 1: Suppose for every project you create you need to have set of tasks just like the one available in request template(As of now project templates with tasks are not available). This...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Mauricio, They finally do not know what to answer anymore i guess (since it has been 6 days on your last post). Maybe for the better, the given answers are 98% of the time not so gratifying. My guess...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
I spent some time this morning reading through this whole thread. It's depressing stuff. Insectiside and others make very valid criticisms about the way that the development team is operating. There is...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hi users, We are about to release a beta build comprising features (list taken from road map page ) : Export Project Gantt view and task dependency view into pdf format [May, 2015] Server fail over...
View ArticleRe : Dashboard Customization
We've also been submitting requests for the dashboard and, like other posters, have more need for displaying dashboards by support groups, user groups, technicians, and regions than anything else. The...
View ArticleRe : The size of the description being greater than 64K
Uma, Could you please provide us with an estimation? Regards,
View ArticleRe : ServiceDesk Plus 9039 Released
Hi Karthik, Thanks for the information. I'll keep an eye on this feature. Regards, Reyna
View ArticleRe : Dashboard Customization
Hi, You can generate a report from the Report module and add it as a custom widget to the Dashboard, the generated report should contain a chart type like pie chart or line chart etc.., then you will...
View ArticleRe : The size of the description being greater than 64K
Hi Yousef, We have completed issue fixing and given the build to our QA team. Final testing from QA team is in progress. We are waiting for go ahead from the QA team. Based on this we will include...
View ArticleRe : Dashboard Customization
Thanks Charles, I appreciate the work-around, but we're asking for a Filter by Support Group, Filter by Region, Filter by User Group, etc. option. You'll see from other requests that the "site" being...
View ArticleRe : ServiceDesk Plus 9034 Released
Reyna, You can modify that under Admin tab >> Notification rules >> choose 'Tasks' tab to get the list of notifications that can be enabled and modified as desired. Jai Anand K...
View ArticleServiceDesk Plus 9044 Released
Dear Users, SDP 9044 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9044 SD-59350 : Unable to update...
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