Re : ServiceDesk Plus 9306 Released
Hi RCPSC, To enable Solution suggestions bulb icon and to make Solution section as default on clicking resolution tab based on availability of suggestions , please execute the following query on...
View ArticleRe : ServiceDesk Plus 9306 Released
Hi RCPSC,Yes, you can enable the Solution auto suggestion by setting the corresponding 'parameter' column to 'true'. Query needs to be executed in the database console. You can connect to pgsql...
View ArticleRe : Backup Technician
Hi,Backup technician works based on Due by date of the request. Say Nuha is on leave today. A request is created today and has the Due by time also as today then the request will be assigned to Derek....
View ArticleRe : Preventing Technicians From Deleting Announcements
Any updates? I tested the initial code and it doesn't prevent a standard technician from deleting an announcement in ver. 9306. Edit AccessPermissions.xml found under...
View ArticleRe : Script Master - 13: How to automatically close requests that are in a...
Wonderfull script!Can you translate this script on PS (Power shell) language?
View ArticleRe : Script Master - 13: How to automatically close requests that are in a...
Max, I'm sorry, I do not have expertise on Power shell. However, let me check the efforts, time involved and update.
View ArticleServiceDesk Plus 9307 Released
Dear Users, SDP 9307 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssues fixed in 9307:SD-65887: Status change of a...
View ArticleRe : ServiceDesk Plus 9306 Released
Hi Kenneth,We do have java scripts functions available in our $CS library for contact number as well as mobile phone number.var mobile_number=$CS.getValue("REQUESTER.MOBILE"); var...
View ArticleRe : ServiceDesk Plus 9306 Released
That will probably help when I have requesters entering their own tickets and can set it via Form Load, but right now all tickets are being entered by technicians. What I need is the ability to trigger...
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Re : ServiceDesk Plus 9306 Released
Kenneth,We do have an option to select requester on "on field change". This feature was introduced on the build 9306 hence kindly upgrade the application to 9306 and enjoy the FFR enhancements.FFR...
View ArticleRe : ServiceDesk Plus 9306 Released
Kenneth,We understand your concern that "Requester" Phone is not available in Criteria. We will include it in our upcoming hot-fixes.Workaround : Requester Mobile is available in scripting layer and...
View ArticleRe : ServiceDesk Plus 9.3 Released
I've just updated to 9.3 build 9307 and have the menu issue as well. Can not see Requests, Admin, Projects etc unless I hover the mouse over them. If I dont hover its just white space.
View ArticleRe : Boot Camp Apr '17 - Building intelligent forms
We are now live with module 3. Some of you would have missed the 2nd module due to the long weekend. You may take it along with the third module. Cheers!
View ArticleRe : Survey variable fields for ticket number and ticket title or subject
Pls help.Which survey tool can we integrate??Am stuck as i am unable to use the survey of manage engine since it does not give details of request.
View ArticleRe : Script Master - 3: How to implement dynamic request approval through...
I followed the script above and when a ticket is submitted it attempts to run the script but I must have missed something as the following shows in the history of the ticket.Action Executed is...
View ArticleRe : Proposed new version of REST API
We're also using Powershell scripts utilizing several of the current API functions. These scripts run perfectly, however when trying to take advantage of the new v3 api, all calls return with 401...
View ArticleRe : Survey variable fields for ticket number and ticket title or subject
Hi,You can use our zoho survey tool which has wide variety of features and it can be integrated with ServiceDesk Plus. This tool's most of the features are free of cost.
View ArticleRe : Script Master - 3: How to implement dynamic request approval through...
Hi Carlos,This is not an issue with the script itself, but with the way Python is installed and configured on the ServiceDesk Plus server. The following are steps that should be followed to...
View ArticleRe : Proposed new version of REST API
Having examples for multiple languages will be really beneficial for making this transition successful. We almost exclusively use Powershell with just a few exceptions--mostly Python scripts that were...
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