Re : ServiceDesk Plus 9306 Released
The Share Request feature is very exciting. I'm afraid though, that we won't be using it until the requesters themselves can share the requests. Is this in the pipeline? To be clear: the ability for a...
View ArticleRe : ServiceDesk Plus 9306 Released
Hi Rasmus,We will think of supporting requester to share request to other requesters. This is not yet planned and will not be available in immediate time line.regards,Uma..SDP team.
View ArticleRe : ServiceDesk Plus 9306 Released
Hi RCPSC,1) Request notifications (closure, sla, notes,..) will not be sent to shared technicians. We are analyzing to support 'Follow Request' option so that technician can follow a request to get...
View ArticleRe : ServiceDesk Plus 9306 Released
Hi,Please help,how can I make the change module available to requester? Best regardsAntonio
View ArticleRe : ServiceDesk Plus 9306 Released
Hellofor our teams the share Request feature is very usefull, by the way we are using custom views for requests and it is not possible to add something like (show my shared requests) to custom views ?...
View ArticleRe : ServiceDesk Plus 9306 Released
Hi Wolfgang,During performance testing we found that including shared requests in the regular request view makes the request list view to render slower. Hence for now shared requests will not be shown...
View ArticleRe : ServiceDesk Plus 9306 Released
Hiok thank you for information, in the mean time I will try to help with some reports.thxWolfgang
View ArticleRe : ServiceDesk Plus 9306 Released
3) Can you please explain your requirement regarding Change module. Do you wish to assign a common change role to all your requesters in the organization so that they can see the upcoming Changes....
View ArticleRe : Ask The Experts - April 5 - Completed
Laura, LONGTODATE is an application's method to convert UNIX time into the Human readable format. Hence it will not work on SQL studio. Please execute it directly on the database.
View ArticleRe : ServiceDesk Plus 9303 Released
RCPSC, Since the Incident requests don't have an approval configuration, we set the approval status of the request to "Approved" once the approval is done by one of the approvers. Hence we thought it's...
View ArticleRe : ServiceDesk Plus 9303 Released
This new behavior for incident approvals breaks our process. Can there be an option to allow all approvers to approve or reject rather than giving the message that it's already been approved?
View ArticleRe : ServiceDesk Plus 9306 Released
Antonio, A requester has to paly a role in any one of the Change Requests, so that Change tab will appear in Self Service Portal. The Change list view will show the Changes where the requester...
View ArticleRe : ServiceDesk Plus 9306 Released
Hi Sunil,Many of the customers are looking for an option where some key business users should have the option to raise a change request just like an incident / Service Request with minimum fields like...
View ArticleRe : ServiceDesk Plus 9306 Released
I had high hopes for the requester details options in Field and Form Rules but judging from the demo site it doesn't give options for phone number. My goal is to mandate a custom field if requestor...
View ArticleRe : ServiceDesk Plus 9306 Released
Any comments on this? Are we able to configure the global rule to 'True' to force the Solutions bubble?SD 9302 EnterpriseMS SQL-------------------------Ottawa - Canada
View ArticleRe : Script Master - 18 : How to create service requests through email
Hi Can you please help me with querry to see all technicians that logged into the SD Plus in past three years or more.You can also send me your querry code to folait@folIt.co.zaregards
View ArticleRe : Ask The Experts - April 5 - Completed
Hi Can you please help me with querry to see all technicians that logged into the SD Plus in past three years or more.\You can also send me your querry code to folait@folIt.co.zaregards
View ArticleRe : Script Master - 18 : How to create service requests through email
Hello,Please check the following forum topics, but I am afraid the login information is not kept that...
View ArticleRe : Ask The Experts - April 5 - Completed
Hello,Please check the following forum topics, but I am afraid the login information is not kept that...
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