ServiceDesk Plus 9313 Released
Dear Users,SDP 9313 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 9313:SD-67431: In SSO enabled...
View ArticleRe : Session timeouts and random issues in Requester / Technician login's
After positive response from 3 customers, we have integrated the changes into the build and have released it as 9313 today. Also we had a few customers who reported that technicians are getting logged...
View ArticleRe : Script Master - 2: How to send custom email notifications to users.
Hi ThoriregDo you have the new link where MEPluging are located?meplugins.com is broken
View ArticleRe : Script Master - 9: How to automatically create a task in a Change Request.
Hi Gopinath,Is it possible to modify the script:1. To check for a custom field from the Request Template? 2. To check if an existing task is closed before creating the new task?Thanks,JPC
View ArticleRe : Script Master - 2: How to send custom email notifications to users.
Hi Omar,Try out Installation Guide : https://desk.zoho.com/portal/mepportal/kb/articles/sdplugs-installation-guideTrigger Plus Plugin :...
View ArticleRe : Script Master - 9: How to automatically create a task in a Change Request.
Hi JPC,Yes , i can modify the script to include both the scenarios that you have mentioned in your reply.I just need some more information.Please answer the following questions so that i will be in a...
View ArticleRe : Script Master - 2: How to send custom email notifications to users.
Omar, are you unable to download ME Plugins from marketplace linked below? I guess if you leave your email ID in the form there, you'll be sent the download links. Let me know if you still have...
View ArticleServiceDesk Plus 9314 Released
Dear Users,SDP 9314 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlNew Features in 9314:SDF-41121: Option to login to...
View ArticleRe : ServiceDesk Plus 9314 Released
Hi Edwin,What about using the mobile application with both AD and Local Authentication? This still does not seem to work in build 9314.Best regards,Demetrius
View ArticleRe : Update on support for MYSQL Database
What is the latest version that can be upgraded to while still running MySQL?Earlier it was stated "It will be either the application will not let you upgrade with MySQL database or the application...
View ArticleRe : Script Master - 2: How to send custom email notifications to users.
thanks VidyaI already request the plugins.
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Re : The size of the description being greater than 64K
Hi TeamCan you confirm that issue was solved in a ServicePack?Regards
View ArticleRe : Update on support for MYSQL Database
Hi,As of now the latest available builds ( till 9314 ) will work in MySql. We will be removing the support within 2 months. The ppm when applied will check for the database and if it is MySql will stop...
View ArticleRe : Update on support for MYSQL Database
Thanks for the answer, and the (future) upgrades checking and letting you know and stopping makes sense, too.
View ArticleRe : The size of the description being greater than 64K
Hi Andres,Yes, this issue was fixed in the build 9228. Please refer to the below link,https://www.manageengine.com/products/service-desk/readme-9.2.html
View ArticleRe : ServiceDesk Plus 9314 Released
Hi Demetrius,We are currently working on the necessary API changes that fetches the necessary details when ( domain filtering is disabled in the application) addressing the issue SD-65516. and based on...
View ArticleRe : Custom Scripts - How to automatically share a request using custom triggers
Hi Chris,It has been resolved with SD-65697 fix.
View ArticleRe : Custom Scripts - How to automatically share a request using custom triggers
The script WILL run, it does give a successful message, however, it still does not share out the request. When you look at the request after you run it, it does not say its shared out.
View ArticleBe the first to witness the cool features!
Dear User,Have a first look at our latest features in ServiceDesk Plus. This release includes,Requester Chat.Combined Request and Task view.Enhanced UI under the Request Tab.Mark your favorite custom...
View ArticleRe : Be the first to witness the cool features!
Hi Edwin,Very much like the UI improvements. When do you expect that this build 9315 will be released?Best regards,Demetrius
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