Re : ServiceDesk Plus 8.2 [with Project Management] Released
Hello, I upgraded too perfectly!I have a question: The Projects tab is visible for everyone/techs? I have not found a place where I can define for whom it is visible, as we do with other modules...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
Tab is visible to all techs - it looks like all System Admins are Project Admins by default.A requester does not see the projects tab at all.If you edit the technician permissions and remove the...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
Hi Dean, The below is the Project Role behavior in 8200. You can give a overall projects permission like "View All Projects" in the system under Adim > Requesters/Technicians. The role...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
Thanks for the updated ppmNow have a working 8.2 test environment to work with.
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
Upgraded successfully to 8.2 like the project module, could you tell me how to handle tasks assigned to third parties such as Telecoms companies etc, do I need to set them up as requesters?
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
Hi, tasks assigned to third parties such as Telecoms companies etc, do I need to set them up as requesters? Yes you can do that.Regards,AlagarRaja.ServiceDesk Plus.
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
Adding a work log doesn't seem to work any more :)
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
After the upgrade to 8200,If adding worklogs throws an error like "Unknow error occured" ,please follow the below instructions to fix the issue:Execute the below query directly in your database and...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
This release has completely broken my SDP installation! Need help to restore back to a working version! I have left a a voice mail as well as fourm posts and emails to support ... but no one in...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
I can't perform a new installation of SDP on the same machine, as it tells me that its already installed! The FAQ for doing a rollback mention this, but does not offer any suggestions.."Note:...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
If you want to upgrade your production SDP, you need to download the ppm service pack file and apply it using UpdateManager.bat. If you downloaded the SDP 8.2 installer and trying to upgrade your...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
Hi User,Autoback of data will be taken before upgrade. The backup (.data file) will be available in <sdp_home>/backup directory. You can download the corresponding build at :...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
Can someone tell me how to run the query directly in the database?
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
The above query for the work log fixed the issue for me. However I am unable to search work logs in our installation of ManageEngine now. The option is there but when I search by keywords there are...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
I did download the PPM file and used the UpdateManager. I even performed a backup of the system. I thought I was safe.. but it now turns out that I can even install an older version of SPD. Its won't...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
The below query should work for both MYSQL and MSSQL:Update SeqGenState set CURRENTBATCHEND=(SELECT max(CHARGEID) from ChargesTable) where SEQNAME='ChargesTable.CHARGEID';MaljeevSDP Support -...
View ArticleRe : ServiceDesk Plus 8.2 [with Project Management] Released
Can you please change the Advertisement to Project Management included in Service Desk Plus ENTERPRISE ....first i thought i can use in in Pro Version too :(
View ArticleServiceDesk Plus 8201 Released
Dear Users,Hotfix 8201 over SDP 8200 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlIssues fixed in 8201SD-50246 :...
View ArticleRe : ServiceDesk Plus 8201 Released
After upgrading to 8201 on a dedicated test platform it is still not possible to add work logs: the browser loops and nothing happens.
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