Re : Something strange happening regarding Resolution field since recently
Wonderful! What is the issue ID? SD-????
View ArticleRe : Something strange happening regarding Resolution field since recently
If you've acknowledge a fix is needed, you must have an ID. Can we please have the ID?
View ArticleRe : Something strange happening regarding Resolution field since recently
Use this Issue ID 59122 as a reference to this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus 9.1 Released
Hello I am using the version 9.1 B. 9103, but I don't see the Failover setup option under admin. Please advise.
View ArticleRe : ServiceDesk Plus 9.1 Released
Hello Lissette, The Failover service needs to be configured on the application servers, outside the admin module. Please check the documentation:...
View ArticleRe : Business rules and custom fields
Hello, Please advise the status of this feature request. This would help us out a lot especially when accomodating different support group template as every group has different needs.
View ArticleServiceDesk Plus 9106 Released
Dear Users, SDP 9106 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Features in 9106SDF-60445 : Enhancements on Field...
View ArticleServiceDesk Plus 9107 Released
Dear Users, SDP 9107 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9107SDF-59913 : Additional Fields...
View ArticleRe : ServiceDesk Plus 9107 Released
https://forums.manageengine.com/topic/when-technician-reply-to-a-request-by-email-requester-is-not-notified Why is this still not fixed? It's like the simplest function to get working right and your...
View ArticleRe : ServiceDesk Plus 9107 Released
Hi Keith, Thank you for your interest in ManageEngine ServiceDesk Plus. “Notify Requester on technician email reply” features planned in one of our upcoming releases. Regards, Edwin Vasantha Kumar...
View ArticleRe : ServiceDesk Plus 9108 Released
Daniel This Issue (Issue ID:SD- 60907) has been fixed in ServiceDesk Plus 9109. Refer : https://forums.manageengine.com/topic/servicedesk-plus-9109-released Regards, Edwin Vasantha Kumar Servicedesk...
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Re : ServiceDesk Plus 9107 Released
Hi Keith, We recently released 9109 and in that we have included the feature to notify requester when the request owner(technician incharge) has replied to the request from his email address. Hence I...
View ArticleRe : ServiceDesk Plus 9107 Released
@charles - Did some testing on this new feature: - If I have other technicians reply (besides the tech its assigned to), its hit and miss... some of their emails get sent out to the requester, some of...
View ArticleRe : ServiceDesk Plus 9109 Released
Dear Mr. Edwin, Please help. After upgrading to 9109 I can no longer create New Template on Change Module. There's no error upon saving it but the template is not showing. Hope for your fast reply.
View ArticleRe : ServiceDesk Plus 9109 Released
Hi, I also tried creating new change template but after I save the template it's doesn't get listed under Admin--> Change Template I am in build 9109 Kind Regards, Shri
View ArticleRe : ServiceDesk Plus 9109 Released
Sri, We acknowledge this as an issue. Use this Issue Id SD-60971 as a reference. Regards, Priya Kumar ServiceDesk Support
View ArticleRe : ServiceDesk Plus 9109 Released
Hi Priya, Thank you for the reference ID. Any ETA on when this will be fixed ? Regards, Shri
View ArticleRe : ServiceDesk Plus 9109 Released
It's unacceptable if the download for 9108 is no longer available as 9109 has replaced it. If there are known issues introduced by 9109, the previous Service Pack should be re-instated so that we can...
View ArticleRe : ServiceDesk Plus 9109 Released
Hi, As a workaround follow these steps 1. Drag and Add retrospective field in template - Canvas Area 2. Save template 3. Remove retrospective field 4. Save template again Regards, Rakesh
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