Re : ServiceDesk Plus 9109 Released
http://archives.manageengine.com/service-desk/ Maciej, SDP admin since 7.0
View ArticleRe : ServiceDesk Plus 9109 Released
Thanks for the archive link, that's useful to have!
View ArticleRe : ServiceDesk Plus 9107 Released
Hi Chris, The intended behavior of the feature is to notify the requester when the owner of the request responds from email and not from the application. If any other user or technician sends an...
View ArticleRe : ServiceDesk Plus 9109 Released
Reg the issue 'Failure in adding Change Template': The issue occurs only in PGSQL database but works in other Databases very well. The root cause is that, we are trying to persists the removed...
View ArticleRe : ServiceDesk Plus 9107 Released
Not helpful. https://forums.manageengine.com/topic/when-technician-reply-to-a-request-by-email-requester-is-not-notified
View ArticleRe : ServiceDesk Plus 9109 Released
Hi Sunil, Any update on the following issues on the change template?
View ArticleServiceDesk Plus 9110 Released
Dear Users, SDP 9110 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9110 SD-60991 : If a request is...
View ArticleRe : Business rules and custom fields
We are yet to start working on this feature. We will keep you posted once this feature is released. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus 9109 Released
Rowell, Please follow the workaround as suggested by Rakesh in this discussion thread. The issue will be fixed in next hot fix. Thanks Sunil
View ArticleRe : ServiceDesk Plus 9110 Released
Hi Edwin, After upgradation requester can raise request without filling up the mandatory fields on web form. Please find screenshots attached. Regards, Pramod K
View ArticleRe : ServiceDesk Plus 9110 Released
Pramod, Do you have fields and forms configured for this template. If so please send me the configurations. Regards, Priya Kumar ServiceDesk Support
View ArticleServiceDesk Plus 9111 Released
Dear Users, SDP 9111 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9111 SD-60803 : Issue of...
View ArticleRe : ServiceDesk Plus 9111 Released
Hello, Your link to the patch download seems to be down can someone take a look at it? This is the link given from your patch site:...
View ArticleRe : ServiceDesk Plus 9111 Released
Scott, Download is working fine. Please let me know if there is any issue. Regards, Priya Kumar ServiceDesk Support
View ArticleRe : ServiceDesk Plus 9110 Released
We acknowledge this as an issue. Use this issue Id SD-60522 as a reference to this issue. Thanks & Regards,Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus 9110 Released
Hi Priya, I appreciate that you acknowledge this as an issue. However, please note that it is significantly affecting our ops in Helpdesk as many users are submitting the tickets without filling up the...
View ArticleRe : ServiceDesk Plus 9110 Released
As a workaround, you can create a new incident template with option Show to requester to resolve this issue. Regards, Priya Kumar ServiceDesk Support
View ArticleRe : ServiceDesk Plus 9110 Released
Hi Priya, Thank you for your swift response. As per your suggestion, if I try to implement it, my landing page changes to the Service Category page which is not needed. On the default template, when I...
View ArticleAnnouncements are not easily seen. Please fix for the next release
I have tried using the "Announcement", and even set the font size to really large and change the colour to RED. However once saved and published, it just appears as small black text. Which isn't an...
View Article