Re : ServiceDesk Plus 9110 Released
Pramod, Clicking on New Issue option in requester login will display the Default Request form. While logging in as a requester, it will display all the Service Categories. Clicking on a Service...
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RSS feed for Announcement
Hey, I would like to publish the Announcement feed on a external website. I would like to do this with RSS if available. When this is not available is there an other way to publish this on a external...
View ArticleServiceDesk Plus 9112 Released
Dear Users, SDP 9112 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9112 SD-61107 : Failure while...
View ArticleRe : ServiceDesk Plus 9110 Released
Hi Priya, The new release 9112 has resolved my issue. Thanks :) Regards, Pramod
View ArticleRe : Announcements are not easily seen. Please fix for the next release
Hi Alan, When you add an Announcement with colored text and increased font, the same will be shown once you add the announcement. However if this is not happening, then please recreate the issue and...
View ArticleRe : Service Catalog - Workflow - Dept Head
Hi, I checked this requirement with our product team and confirmed that It is not possible to remove the $DEPT_HEAD$ from the approval list. With regards to site specific approvals, this requirement is...
View ArticleRe : RSS feed for Announcement
Jordi, Thank you for your suggestion. As of now this option is unavailable in the application. Let me forward this requirement to the development team. Thanks & Regards, Priya Kumar SDP Support -...
View ArticleRe : Service Catalog - Workflow - Dept Head
Hi, We have found a workaround to remove $DEPT_HEAD$ and $REPORTING_TO$. 1. Create an 'On Form Load' rule. 2. Set the Rule Action to 'Execute Script'. 3. Edit custom script and paste the following:...
View ArticleRe : Android App for ServiceDesk Plus Released
Dear Team, I have SDP version 8.1.0 build 8100. So can i use android app or iphone app for my service desk?? Prashant Mangal
View ArticleRe : ServiceDesk Plus 9112 Released
Hi Team, It has been observed that even after setting the description field as mandatory, requesters can raise a request even after keeping description field blank. Please let me know the way out for...
View ArticleRe : Announcements are not easily seen. Please fix for the next release
Hi Alan, Also, I have see that I can set the From and To date for the announcement to displayed, It seems that I can select the same date on both but the time difference is only 1minute. or I can set...
View ArticleRe : Android App for ServiceDesk Plus Released
Hi Prashant, You can use the Iphone or Android App for ServiceDesk, however when you download the app it will be the latest on the store, so you will also have to upgrade the application to the latest...
View ArticleRe : ServiceDesk Plus 9112 Released
Pramod This issue has been added to our product roadmap and we will be fixing this in one of our hotfix. Please make a note of the Issue ID:SD- 58989 for your reference. Regards, Edwin Vasantha Kumar...
View ArticleRe : ServiceDesk Plus 9112 Released
Hi Edwin, Thanks for your reply. We have found one more bug under notification rules section where Solution, Tasks and Mobile Push Notification tabs are not opening . Below is the screenshot of the...
View ArticleRe : ServiceDesk Plus 9112 Released
Pramod This issue has been added to our product roadmap and we will be fixing this in one of our hotfix. Please make a note of the Issue ID:SD- 61112 for your reference. Regards, Edwin Vasantha...
View ArticleServiceDesk Plus 9113 Released
Dear Users, SDP 9113 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9113 SDF-61083 : Adding...
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