- I would also be happy to have a more robust preview
functionality, similar to a preview pane in email.
- The request view should have a somewhat real-time update rather
than a delayed refresh, so you can quickly see when other technicians
are updating tasks in the queue.
It's not possible in SD at all. For this app must work on native HTML5 which is far away from applications sandwich which use Manage Engine in all their products https://www.manageengine.com/products/service-desk/images/sdp-work-frame.jpg
I know all wish new GUI, but believe or now - it will bring tons of new bugs, which will be fixed with same speed as now (maybe faster).
Who can say what was implemented to 9000 build that number changed from 8xxx to 9xxx build? I know only one - Java. But this is not big change. If you see list of features: all request came from customers. And each release fix bring us again and again new bugs. In this forum we can see that even updates not always running fine.
How devteam test it? Blank DB + update = server started = we are good to release.
Because it's not possible in current situation that my boss called to their boss, and after that support become fix our (really - their) bugs and answer to support requests.
It's not possible in SD at all. For this app must work on native HTML5 which is far away from applications sandwich which use Manage Engine in all their products https://www.manageengine.com/products/service-desk/images/sdp-work-frame.jpg
I know all wish new GUI, but believe or now - it will bring tons of new bugs, which will be fixed with same speed as now (maybe faster).
Who can say what was implemented to 9000 build that number changed from 8xxx to 9xxx build? I know only one - Java. But this is not big change. If you see list of features: all request came from customers. And each release fix bring us again and again new bugs. In this forum we can see that even updates not always running fine.
How devteam test it? Blank DB + update = server started = we are good to release.
Because it's not possible in current situation that my boss called to their boss, and after that support become fix our (really - their) bugs and answer to support requests.