Re : SDP 9.0 Beta Registration
Hi Demetrius, We are having Site24x7 product in Manage Engine for Application / Server monitoring and the same is integrated with ServiceDesk Plus. Site24x7 is a SAS based it's monitoring agent...
View ArticleServiceDesk Plus 8215 Released
Dear Users,SDP 8215 has been released and can be downloaded from the URL below,http://www.manageengine.com/products/service-desk/service-packs.htmlIssues Fixed in 8215 SD-50215 : In PGSQL database,...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hey guys,I've noticed the demo is still working. However it seems to be the exact same version as when this post was initially created 3 months ago. Is the demo being updated or not?How does this...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hi Sven,We are working on fine tuning the UI. Will will publish the UI once finalized. Also we are yet to start on the implementation activity.regards,Uma..SDP team.
View ArticleRe : SDP 9.0 Beta Registration
I already fill the registration form and I'm still waiting for link to download SDP 9.0 Beta.Please advice.
View ArticleRe : SDP 9.0 Beta Registration
Hi Sabbichis,I have send a mail to the address above with beta link.Regards,Vasanth
View ArticleRe : ServiceDesk Plus 8211 Released
Hi Helpdesk , We have just started using this feature SDF-43514 in 8211 (Acknowledge E-mail Cc users by e-mail when a new request is created) but the issue is it also acknowledge users in "To" when a...
View ArticleRe : ServiceDesk Plus 8211 Released
Hi Helpdesk, Just want to know about the feature SDF-43514 does it also acknowledges users in "To" along with CC users as this is actually happening in our case when using it in 8211. ThanksSaim
View ArticleRe : SDP 9.0 Beta Registration
Dear SDP Support,Right now we need urgently a stable release of ServiceDesk Plus 9.0 to deploy for our customers.I felt that the release process of ManageEngine from beta version to stable version is...
View ArticleRe : SDP 9.0 Beta Registration
Hi Alan,We do not recommend Beta version to be deployed for production environment. It is fine if it is for testing the release features. I felt that the release process of ManageEngine from beta...
View ArticleRe : Picture in email template
Hi shafiam, In the current design of ServiceDesk Plus, it is not possible to insert images into the body of a notification. This feature has been added to our road map, it will be included in the...
View ArticleRe : Picture in email template
Thanks for the reply. Is there any way to put company logo in the email body ?
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Uma, Really liking the v4 request UI. http://itildemo.servicedeskplus.com/ui/v4/view-request.htm The information architecture is significantly improved and the addition of the keyboard shortcuts is...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hi Tom,We are glad to hear your comments on the UI. We are planning to take Request module initially (New Request form, Request list view, Request details page) before working on other sections of the...
View ArticleRe : SDP 9.0 Beta Registration
Dear Zoho Support,The delayed release of SDP 9.0 impacted to our business and customer. I think that you should be professional by give deadline for release clearly and make comfortable to us.Zoho...
View ArticleRe : Picture in email template
Hi shafiam, There is no provision to include Company Logo in the notifications. The logs will be used while creating Purchase Orders or Reports via ServiceDesk Plus. PremSDP Support -...
View ArticleIntroduction of New Rich Text Editor in ServiceDesk Plus !
Dear All, We are planning to introduce the "New Rich Text Editor" in our product. We have taken up this feature because of the increasing no. of issues related to formatting when you access SDP with...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Hooray - at last, it is long overdue. The current output is so unpredictable and the emails that go out to clients can seen by the recipient formatted in so many different ways. The Zoho editor appears...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Hi Nishit,This is very useful. I just wonder where we can define the default font / font size so that the technicians do not have to manually select this each time.Best regards,Demetrius
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