Re : ServiceDesk Plus 8217 Released
There was a mixup on the creation of the issue which resulted in the duplication. SD-53471 and SD- 54408 deals with the same issue and this issue was fixed in the build 8215.You may remove the jar...
View ArticleRe : ServiceDesk Plus 8217 Released
Is there some link to change log for all servicepacks? Thanks, Frankie
View ArticleRe : ServiceDesk Plus 8217 Released
You may refer to the below link for all the service packs in 8.2:http://www.manageengine.com/products/service-desk/readme-8.2.htmlMaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your...
View ArticleRe : ServiceDesk Plus 8217 Released
I upgraded from 8212 to 8217 last night. Today I'm getting complaints from technicians that their Email Signature is not being populated in replies. Please let me know if this is a bug introduced...
View ArticleRe : ServiceDesk Plus 8217 Released
Marc,This is not an issue but a feature that was brought in 8213 which lets you to configure your signature anywhere on the below notification templates.You may need to just goto these templates...
View ArticleRe : ServiceDesk Plus 8217 Released
Maljeev,Thanks for the quick response! I should've paid closer attention to the enhancements.Thanks-Marc
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Awesome! This fixes one of my issues with inserting URLs that included an email address.However - could this please include a way to view the html source code so that we can better troubleshoot when...
View ArticleRe : ServiceDesk Plus 8217 Released
I have the same issue as Marc.Your suggestion is a workaround, but not a solution.Previously, any technician would have a custom signature that would apply to any Request to which they reply. Now, the...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Hello! Could we please have a button added to edit the HTML source? This would help TREMENDOUSLY with troubleshooting formatting issues. In fact, there is an HTML edit button on this forum editor that...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Hello! Could we please have a button added to edit the HTML source? This would help TREMENDOUSLY with troubleshooting formatting issues. In fact, there is an HTML edit button on this forum editor that...
View ArticleRe : SDP 9.0 Beta Registration
Hi again,Could you please confirm that SDF-22402 has been included in version 9?This is the last update I received back in October 2012 (!) : "The feature will be initially added for Changes and after...
View ArticleRe : SDP 9.0 Beta Registration
DemetriusThis feature is not included in version 9.0 . This will be implemented in the next phase.Regards,VasanthServiceDesk Plus Team
View ArticleRe : SDP 9.0 Beta Registration
Hi Vasanth,What do you mean with "the next phase"? Please clarify.Best regards,Demetrius
View ArticleRe : SDP 9.0 Beta Registration
DemetriusIt will be implemented in future hotfix.Regards,VasanthServiceDesk Plus Team
View ArticleRe : SDP 9.0 Beta Registration
Hi users,do we have an answer on when 9.0 will be released? We have given the build to QA team for final (!) guerrilla testing. I believe this activity could take 3 - 4 days. If there are no...
View ArticleRe : Introduction of New Rich Text Editor in ServiceDesk Plus !
Yes that would be useful to troubleshoot the recurring issues we have with technician signatures not being inserted properly (often the technician's name appears correctly but the technician...
View ArticleRe : ServiceDesk Plus 8217 Released
If I reply to a ticket that someone else is assigned, their metadata/name will be populated in the template; not mine). We have not been reported such a scenario,please raise this as an issue with our...
View ArticleRe : SDP 9.0 Beta Registration
umaThinking ahead to 9000. Could you give us the expected build for a straight upgrade? I want to make sure that I am in the ballpark, or schedule a maintenance window to do a patch to prepare for...
View ArticleRe : SDP 9.0 Beta Registration
Hi Ron,We have currently scheduled 9.0 release by mid to end of next week (provided no big issues during the final testing which is in progress). Upgrade to 9.0 can be performed from SDP build 8214 or...
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