Re : ServiceDesk Plus 9203 Released
I need some informationregarding to Solutions API. Do you havedocumentation or draft documentation?Regards
View ArticleRe : ServiceDesk Plus 9203 Released
You can mark the FCR while closing a request. A popup will be shown to mark the FCR.Thanks and Regards,Priya KumarSDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus 9203 Released
Hello,Where can we provide a technician access to the survey results for associated requests? (SD-58987)Best regards,Demetrius
View ArticleRe : ServiceDesk Plus 9203 Released
Demetrius,Technician will have the option View Survey list under Actions tab of Request details page. This will display the Survey Results. There is no option or roles required to be set to view the...
View ArticleRe : ServiceDesk Plus 9203 Released
Hello Priya,All right then, but SD-58987 mentions something like "if the permission is provided" so I was looking for that.Best regards,Demetrius
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Re : ServiceDesk Plus 9.2 Released
Hey everyone. Sory for my English.Please help me with my trouble. I want to upgrate ServiceDesk to 9.2 9203. Update manager say that i need to upgrade to 9100 SP1 first.After upgrade my 9119 to 9121, I...
View ArticleRe : ServiceDesk Plus 9203 Released
Demetrius,There is no role or configuration that has to be enabled for the technician to view Survey results.Technician can view survey results of their requests.Thanks and Regards,Priya KumarSDP...
View ArticleRe : ServiceDesk Plus 9.2 Released
Please share us all the updatemanager.log files from SDP-home/server/default/log folder. I hope your production server is up and running in 9119 build.To upload the files, follow the steps below:For...
View ArticleServiceDesk Plus 9204 Released
Dear Users,SDP 9204 has been released and can be downloaded from the URL below,https://www.manageengine.com/products/service-desk/service-packs.htmlNew feature in 9204SDF-62215 : Enhancements in the...
View ArticleRe : ServiceDesk Plus 9204 Released
As per another reply in the 9023 release, it is still the same.After upgrading from 2901 to 2903 the word "OPERATION:" appears on top of group notifications.I checked the templates and the word doesn't...
View ArticleRe : ServiceDesk Plus 9204 Released
Hi Darren,Our apologies. Will get back on this.regards,Uma..SDP team.
View ArticleRe : ServiceDesk Plus 9204 Released
Hi,I liked the feature to add the work log directly into the request list. However, I believe it would be useful to have an option to associate the work log to a request tasks.Translated by Google...
View ArticleRe : ServiceDesk Plus 9203 Released
Is there a way to populate the First Name, Middle Name and Last Name fields when importing via Active Directory?Or do they have to be manually entered in?
View ArticleRe : ServiceDesk Plus 9204 Released
I have the same issue with the OPERATION word showing on group notifications.
View ArticleRe : ServiceDesk Plus 9204 Released
Operation word is used in Group Update notification. Say when a unassigned request in a group gets assigned to a technician then Group update notification gets triggered. This notification will have...
View ArticleRe : ServiceDesk Plus 9203 Released
As of now First name,Middle Name and Last name can be updated in the requester using CSV import of requesters from Admin tab. We will take the option to import these fields from AD import as a feature...
View ArticleServiceDesk Plus iOS App 4.0 Released
Dear User, ServiceDesk Plus iOS app 4.0 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.0 are:...
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Feature requests:- attachment/task icons on main request screen- approval integration (ability to send a request for approval & approve/reject)- MORE modules -- especially Change!!!- Manager...
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