Re : Introduction of New Rich Text Editor in ServiceDesk Plus !
This is a critical hotfix to your broken editor, please allocate your developer resources and prioritise accordingly. How can any company send automated notifications etc. to partners, customers with...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Any updates on the new UI? Also it would be great if you could provide the ETA and the progress..
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
The new UI has been about 1 year in development and yet we see absolutely zero progress. This update should be in beta by now. Over the past year, I have seen a large number of low priority updates...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hi all, To give everyone a fair insight, the list below is all the NEW functionality which has enriched SDP+ since build 9000... In other words: this has all been added more or less the past year....
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
OK, you did great job. But what about new GUI? Maybe you just need to change developers of software because if you calculate number of new features with number of fixes you will see that application is...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hi JMichelD, I agree that we are making slower progress for new UI in Request module. This is combined with the framework changes (to build extensive API for supporting new client framework), fixing...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
It's great that all of those new features were added in the past year. The thing your customers are frustrated with is that you announce these new features and then nothing more happens! No news, no...
View ArticleRe : The size of the description being greater than 64K
Hi, The feature is still pending and is not been released in Servicedesk yet, we have not started to work on the feature yet. With the present set of features and issues queued up for release, we are...
View ArticleRe : The size of the description being greater than 64K
This has been queued for 4 years. In that time, I have seen dozens of far lower priority items included in hot fixes. Don't you think that by now an item that has been in the queue for 4 years should...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hi Matt, I do understand your frustration but I do prefer the strategy from ManageEngine compared to most other vendors strategy. ManageEngine is kind enough to allow us to have impact on new feature,...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
@thorireg You must be completely out of your mind! Your answer is tailored towards self-preservation more then anything else. - The users here on the forums, (most) are well aware of UX-design vs...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Insectiside I guess we all have different opinion when it comes to development and what ManageEngine should focus on. We have both used the API to build features around ServiceDesk plus that fits our...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
@thorireg You are missing the ball m8. This is about ME announcing NEW features, not new API functionality. Again: not everyone uses the API. The problem remains the same: ME announces new...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hello everyone, In my honest opinion, stabilizing the application should be the highest priority. As other customers have already pointed out, new builds often introduce new bugs on top of fixing...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
+1 Although i have a awkward feeling that ME still is not completely on par with it's customers. The answer given by thorireg was very odd. Demetrius hits it spot on.
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Completely agree. The application needs to be stabilized and upgraded. How many of us have been emailed a 1.jar file to fix a bug of some kind - and then after the next upgrade we need to go back to...
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Came across this topic trying to find out if SD+ has a response SLA for Service Requests yet - seems like this is still not available? (First search result was ->...
View Article9036 hotfix released..
Dear Users, Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9036 SDF-58825 :The Request...
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