Re : The size of the description being greater than 64K
As a follow up to my earlier post, allow me to define the issue and to offer a suggestion for getting it done. First, the 64k Description field size limitation was raised some 4 years ago. Since then,...
View ArticleRe : Approval Process / Pending Approval
I have entered the below post under General forum: Notification Workflow in Service Requests I have seen multiple posts about notification workflow in the Service Catalogue, separate from Approval...
View ArticleRe : The size of the description being greater than 64K
Hi JMichel, We are currently working to handle descriptions with bigger size and to show it properly in Request description (rather than showing them as attachment). The current plan is explained in...
View ArticleRe : The size of the description being greater than 64K
Uma, Thanks for your reply. I have read the above post and I'm glad that this long-standing 64k limitation is finally being addressed. But in you reply, you did not address making the fixed display...
View ArticleRe : The size of the description being greater than 64K
jmicheld (and others), It is only fair to state that the answer provided by uma is more of the same being given over and over again... Absolutely tired of hearing " This is currently in implementation...
View ArticleRe : The size of the description being greater than 64K
H JMichelD, Actually the size of description field in the client is supposed to be expanding dynamically (and to get only browser scroll when the content is more). Can you please post a screen shot of...
View ArticleRe : The size of the description being greater than 64K
Hi Insectiside, There are two concerns raised in your comments. One is regarding long pending features and second on time line for features which are in development status. I wish to provide an...
View ArticleRe : The size of the description being greater than 64K
Uma, The Description field does not expand automatically. When you get to the bottom, a scroll bar appears on the right side and starts scrolling down as additional text is entered.. JMichelD
View ArticleRe : ServiceDesk Plus UI Revamp: Request Module
Hi S.G.C., We are yet to start on First response SLA for Service Requests. Hence we are not in a position to provide a time line for now. The on going list of features can be viewed at :...
View ArticleRe : The size of the description being greater than 64K
Hi JMichelD, Is it the Description input field while creating new request or the content of the description while viewing the request details page. My response was for when viewing Request details...
View ArticleRe : The size of the description being greater than 64K
Uma, You are correct. I am referring to the Description field used when creating a new request. JMichelD
View ArticleRe : ServiceDesk Plus iOS App 3.0 Released
Hi, Please give an SDF no. for this Thanks. We are working on this feature and should be available soon on future updates over 9.0 Thanks & Regards,Priya Kumar SDP Support - FAQ ServiceDesk Plus...
View ArticleRe : The size of the description being greater than 64K
This is a really poor response. After 4 years problem still persists. So any time a lengthy email gets appended into an html file, no one can see any response from technicians / customers via email...
View ArticleRe : The size of the description being greater than 64K
Hi Jhk56, I am not sure if you have looked into my earlier response. We are currently working to handle the description content greater than 64K characters. The implementation model is explained in...
View ArticleServiceDesk Plus 9038 Released
Dear Users, ServiceDesk Plus 9038 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html...
View ArticleRe : ServiceDesk Plus 9038 Released
Cannot add text to the Resolution box. I've tried on Chrome and Firefox and it doesn't work. UPDATE: Works fine on IE11.
View ArticleRe : ServiceDesk Plus 9038 Released
Hi Marsupy, Kindly open the page where you are not able add resolution and press CTRL+R on the keyboard to completely refresh the page. This will solve the issue you are facing....
View ArticleRe : ServiceDesk Plus 9038 Released
That did resolve the problem!! Yay PS: Was already having nightmares with IE11.
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